TROUBLE WITH TENNCARE?
DON’T GIVE UP! THERE IS SOMETHING YOU CAN DO.
DID YOU LOSE YOUR TENNCARE?
DID YOU RECEIVE A RENEWAL PACKET?
TennCare has sent papers to many people to see if they can keep their TennCare. The papers are called a “renewal packet.” They can be hard to fill out. People are being cut off TennCare if they don’t fill out the papers and send them back. Then their TennCare ends. It stops paying for their doctors, hospitals and medicine.
|CUT OFF BECAUSE TENNCARE SAYS YOU DIDN’T SEND IN THE PAPERS?||If you never got the papers, call Tennessee Health Connection (THC) at 1-855-259-0701 and tell them. Find out what address they sent the papers to. If it is the wrong address, tell them so. Give them the right address. Ask them to send you the papers at that address.|
WHAT IF YOU GAVE TENNCARE THE RIGHT ADDRESS BEFORE YOU WERE CUT OFF?
It is their mistake. Ask for an appeal. Also ask them to send a new set of papers to the right address. And ask them to put you back on TennCare while you fill out the papers.
|WHAT IF YOU NEVER SENT THE PAPERS BACK AND DON’T HAVE THEM NOW?||Call THC at 1-855-259-0701. Ask them to send you the papers again. Make sure they have your right address. If you return the papers within 90 days since you were cut off and you are still eligible, they have to put you back on TennCare and pay for any medical bills since they cut you off.|
|WHAT IF YOU GOT THE PAPERS BUT NEVER SENT THEM BACK?||Fill them out NOW. If you return the papers within 90 days since you were cut off and you are still eligible, they have to put you back on TennCare and pay for any medical bills since they cut you off.|
|WHAT IF YOU SENT BACK THE PAPERS BUT GOT CUT OFF TENNCARE ANYWAY?||
Call THC1-855-259-0701 and file an appeal. Ask them to put you back on TennCare while they look at your appeal. If you get mail about the appeal, give them any facts or proof they ask for.
|WHAT IF YOU AREN’T ON TENN- CARE, AND YOU DON’T HAVE MEDICAL BILLS YOU NEED PAID?||You can also call healthcare.gov at 1-855-259-0701. Fill out a new application for TennCare.|
|HAVE A HEALTH OR NERVE PROBLEM MAKING IT HARD FOR YOU TO FILL OUT THE PAPERS?||Call 1-855-259-0701 and tell them about your health or nerve problem. Tell them you need help with papers.|
WEST TENNESSEE LEGAL SERVICES, INC.
NEED HELP? CALL!
Acknowledgements & Disclaimer: This Fact Sheet was prepared by West Tennessee Legal Services (WTLS) and made possible by Serving Tennessee Seniors-administered by The Community Foundation of Middle Tennessee at the request of the Chancery Court. WTLS thanks the Tennessee Bar Association for its permission to use The Legal Handbook for Tennessee Seniors (2014 edition) as a primary information source. This publication is supported, in part, by funds provided by the Southwest Area Agency on Aging and Disability, the Tennessee Commission on Aging and Disability, and the U.S. Department of Health and Human Services. The content herein does not necessarily reflect the opinion or policy of the Southwest Area Agency on Aging and Disability or any agency of Tennessee or the U.S. government. Fact Sheets are for information only and not intended to replace legal advice. If you are in need of legal help, call WTLS at (800) 372-8346, or seek the help of a private attorney. (Revised 5/2017)