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Telemarketers

How do I stop telemarketing calls?

Tell them not to call back. If they call back, they are breaking the law. You can also add your number to the Do Not Call Registry at www.donotcall.gov.


How do I stop pre-recorded scam calls?

Pre-recorded scam calls ask you to hit a number and then connect you with someone who tries to get your personal information. Pre-recorded calls from a company that you have not authorized to call you are illegal. If the call itself is illegal, you can bet that the scammers will not check the Do Not Call Registry or stop calling when you ask.


What are some tips to protect myself from scams?

To avoid becoming a scam victim:

  • Get caller ID, and do not answer if you do not recognize the number.
  • If you answer and it is a pre-recorded scammer, hang up immediately.
  • Never give your personal information over the telephone to someone you do not know.
  • Never give your bank account or credit card information over the telephone to someone you do not know.
  • A government will never call you on the telephone if you owe money.  You will get a letter first.
  • Be suspicious of any caller who demands payment by wiring money or gift cards.

What do I do if I have a dispute with a business?

Send a letter to the business by certified or registered mail explaining your dispute.  Keep a copy of the letter for your records. Send copies of receipts, contracts, or other papers that support your dispute. Never send your original documents. If the business does not resolve the dispute, file a complaint with the Tennessee Division of Consumer Affairs at https://tn.gov/commerce/topic/consumer-file-a-consumer-complaint. The Division can mediate consumer disputes with businesses. You can also talk to your local legal aid or a private attorney about legal remedies that might be available.


Telemarketers PDF

Acknowledgements & Disclaimer: This Fact Sheet was prepared by West Tennessee Legal Services (WTLS) and made possible by Serving Tennessee Seniors-administered by The Community Foundation of Middle Tennessee at the request of the Chancery Court. WTLS thanks the Tennessee Bar Association for its permission to use The Legal Handbook for Tennessee Seniors (2014 edition) as a primary information source. This publication is supported, in part, by funds provided by the Southwest Area Agency on Aging and Disability, the Tennessee Commission on Aging and Disability, and the U.S. Department of Health and Human Services. The content herein does not necessarily reflect the opinion or policy of the Southwest Area Agency on Aging and Disability or any agency of Tennessee or the U.S. government. Fact Sheets are for information only and not intended to replace legal advice. If you are in need of legal help, call WTLS at (800) 372-8346, or seek the help of a private attorney. (Revised 5/2017)