Senior Services Resources

Area Agencies on Aging & Disability (AAAD)

  • Northwest AAAD
    124 Weldon Dr.
    Martin, TN 38237
    (731) 587-4213
    Counties: Benton, Carroll, Henry, Lake, Obion, Dyer, Crockett, Weakley, Gibson
  • Southwest AAAD
    102 E. College St.
    Jackson, TN 38301
    (731) 668-7112
    Counties: Madison, McNairy, Hardin, Hardeman, Decatur, Haywood, Chester, Henderson
  • Tennessee Commission on Aging & Disability
    (615) 741-2056

OPTIONS for Community Living

Call your local AAAD or the statewide line at (866) 836-6678.
State-funded program to provide homemaker services, personal care, and home delivered meals for those who qualify.

Tennessee State Health Insurance Assistance Program (SHIP)

(877) 801-0044
Offers free and objective counseling for Medicare and other health issues

Legal Help

  • West Tennessee Legal Services
    (800) 372-8346 or (731) 423-0616
    Offices located in Jackson, Selmer, Dyersburg, & Huntingdon
    Serving: Madison, McNairy, Hardin, Hardeman, Decatur, Haywood, Chester, Henderson, Benton, Carroll, Henry, Lake, Obion, Dyer, Crockett, Weakley, and Gibson Counties
  • Memphis Area Legal Services
    Shelby County - (901) 523-8822 or (866) 361-9001
    Fayette, Tipton, & Lauderdale Counties - (888) 207-6386
  • Legal Aid Society of Middle Tennessee and the Cumberlands
    (800) 238-1443
  • Legal Aid of East Tennessee
    Knoxville office – (865) 637-0484
    Chattanooga office – (423) 756-4013
    Cleveland office – (423) 303-2266
    Maryville office – (865) 981-1818
    Johnson City office – (423) 928-8311
    Morristown office – (423) 587-4850
  • TN Free Legal Answers (statewide, online only)
    An online tool to ask a legal question and get an answer from a Tennessee attorney
    (844) 435-7486
    A help line and website with a variety of legal self-help tools
  • Tennessee Justice Center
    (877) 608-1009 or (615) 255-0331
    Helps Tennesseans with health care issues
  • Stateside Legal
    Legal tools for military members, Veterans, and their families

State Ombudsman Program

This program provides help to the elderly living in nursing homes, homes for the aged, assisted living facilities, and adult are homes. The ombudsman helps the elderly and their families answer questions and advocate for solutions to problems with the long-term care facilities.

  • Southwest Tennessee Ombudsman
    Norma Bell
    Southwest AAAD
    (731) 668-6411
    Serves: Madison, McNairy, Hardin, Hardeman, Decatur, Haywood, Chester, Henderson Counties
  • Northwest Tennessee Ombudsman
    Kimberly Boyd
    West Tennessee Legal Services, Inc.
    (731) 694-1835
    Serves: Benton, Carroll, Henry, Lake, Obion, Dyer, Crockett, Weakley, Gibson Counties
  • State Long-Term Care Ombudsman
    Lauren Meeker
    (877) 236-0013 or (615) 837-5112

Other Tennessee Resources

  • Tennessee Department of Human Services
    Services and assistance for adults who are mentally and physically impaired.
    (615) 532-4000
  • Tennessee Adult Protective Services
    Investigates alleged abuse of elderly and disabled
    (888) 277-8366
  • Nurse’s Aide Abuse Registry
    Tennessee Department of Health
    (800) 778-4504
    Maintains a registry of aides who have abused an older adult.
  • Tennessee Respite Coalition
    (888) 579-3754
    Provides relief to family caregivers through a statewide respite hotline, voucher program, volunteer respite and senior companion program.
  • Mental Health America
    (615) 269-5355 or (866) 535-3825
    Provides support groups, in home caregiver trainings, and educational programs for family members of those affected by mental illness
  • Tennessee Disability Pathfinder
    (800) 640-4636
    Free information and referral resources for persons with disabilities.
  • Tennessee Department of Veteran Services
    (615) 741-2931
    Provides help to Tennessee Veterans and their families
  • Tennessee Property Tax Relief Program
    (615) 747-8858
    May provide property tax relief to eligible senior citizens and disabled individuals
  • Tennessee Board for Licensing Health Care Facilities
    (615) 741-7221
    Responsible for maintaining the requirements for licensure and has authority to remove or suspend a license
  • Tennessee Bar Association
    (615) 383-7421 or (800) 899-6993
    For information about Tennessee attorneys
  • Tennessee Division of Consumer Affairs
    (800) 342-8385 or (615) 741-4737
    Investigates consumer disputes from Tennessee residents

Other Resources - Financial

Other Resources – Health Care

  • Alzheimer’s Association
    (800) 272-3900
    Referrals to local support groups, educational materials, and a helpline.
  • Medicare
    (800) 633-4227
  • QSource Medicare Beneficiary Protection Program
    Can submit quality of care concerns or ask Medicare coverage questions.
  • Elder Care Locator
    (800) 677-1116
    Help identifying community resources for seniors.
  • Center for Medicare and Medicaid Services
    (877) 267-2323

Other Resources

  • Consumer Financial Protection Bureau
    (855) 411-2372
    Works to prevent fraud, deception, and unfair business practices.
  • AARP
    Offers drivers safety, tax assistance, and other senior resources
  • National Council on Aging
    Offers senior resources for economic security and healthy aging.
  • National Council for Aging, Aging in Place
    Offers senior resources for financial, emotional, and physical well-being.

    Acknowledgements & Disclaimer:   This Fact Sheet was prepared by West Tennessee Legal Services (WTLS) and made possible by Serving Tennessee Seniors-administered by The Community Foundation of Middle Tennessee at the request of the Chancery Court. WTLS thanks the Tennessee Bar Association for its permission to use The Legal Handbook for Tennessee Seniors (2014 edition) as a primary information source. This publication is supported, in part, by funds provided by the Southwest Area Agency on Aging and Disability, the Tennessee Commission on Aging and Disability, and the U.S. Department of Health and Human Services.  The content herein does not necessarily reflect the opinion or policy of the Southwest Area Agency on Aging and Disability or any agency of Tennessee or the U.S. government. Fact Sheets are for information only and not intended to replace legal advice.   If you are in need of legal help, call WTLS at (800) 372-8346, or seek the help of a private attorney. (Revised 10/2017)

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