Complaints and Grievances

Grievance Policy

If you have a complaint about: (1) denial of assistance for reasons such as financial ineligibility, lack of funding, regulations, case merits, or priorities; (2) the manner or quality of legal assistance received from West Tennessee Legal Services (WTLS); or (3) an alleged violation of the LSC Act, regulations, guidelines, or instructions, you may complete the form below or download a PDF version of the grievance form and deliver the completed form to WTLS' receptionist or mail the form to:

Catherine Clayton, Executive Director,
West Tennessee Legal Services
210 West Main Street
Jackson, TN 38301

All complaints must be received within 30 days of the alleged occurrence, must be in writing and dated, and must provide the name, address, and telephone number of the complainant. All complaints alleging violation of the LSC Act, regulations, guidelines, or instructions also must state with particularity the nature of the violation.

The Executive Director will review your complaint and mail you a written decision within five (5) working days of receipt of your request, or, if this is not possible for valid reasons, as soon as practicable. If the action of the Executive Director does not satisfy your complaint, you may request an informal hearing, which shall include the opportunity for both you and the Executive Director to testify before the Dispute Resolution Committee (Committee), which consists of client and attorney Board members. Your request for review must be made in writing, explain why the action of the Executive Director did not satisfy your complaint, and be delivered to the Executive Director within five (5) working days of your receipt of the Executive Director’s written decision. The Committee will schedule the informal hearing; keep a record the hearing; and mail you written findings and a decision within ten (10) days of the hearing, along with a notice that you may submit a written request to the Chairperson of the Board for full Board review at a second informal hearing within five (5) days of receipt of the Committee’s decision. Each Board member will review your request for full Board review. If the Board agrees to full Board review, a new informal hearing will be conducted before the entire Board; a record will be kept; and you will receive a written decision within ten (10) days.

In addition, any client or member of the public may file a written complaint to the Legal Services Corporation by email to or by mail to:

Complaints, Office of Compliance and Enforcement,
Legal Services Corporation,
333 K Street N.W.
Washington, DC 20007

Grievance Form

Complaint is for:(Required)
(check one)