JOB OPENINGS

CURRENT ATTORNEY OPENINGS

Position Title:  Family Law Staff Attorney (3 positions available)

Department:  Family Law Unit

Employment Status:  Full-time

Location:  One position must be located in either the Jackson or Selmer office, the other two positions will be located in the Memphis office

Supervisor:  Family Law Unit Managing Attorney

Supervises:  N/A

Prepared:  7/1/2024

 

Job Summary:

The Family Law Staff Attorney ensures the provision of high-quality legal services in family law matters to low-income clients in WTLS’ 21-county service area, focused on orders of protection, divorces, child custody, and adoptions for domestic violence or abuse/neglect victims. This position is funded by the Family-Centered Legal Solutions (FCLS) grant with Tennessee Alliance for Legal Services (TALS). The project’s focus is stabilizing the household by providing outreach, education, and holistic legal advocacy to low-income families with children. Grant positions are funded through the duration of the grant, and subsequent renewal could result in modification of job duties and responsibilities.  

 

Duties/Responsibilities:

The essential functions of this position include, but are not limited to, the following tasks:

  • Provide direct legal assistance to individuals and groups, including interviewing clients, researching, performing factual investigations, preparing pleadings and memoranda, negotiating case resolutions, and representing clients in court and administrative hearings.
  • Provide counsel, advice, and other brief services when appropriate.
  • Co-counsel with other attorneys and work with paralegals.
  • Develop and implement litigation and/or advocacy strategies to address systemic legal problems.
  • Participate on internal committees, work groups, and other efforts to promote and improve WTLS operations.
  • Establish and maintain professional working relationships with office staff.
  • Accurately record and update timekeeping entries in real-time, ensuring detailed and precise documentation of work hours, project time allocation, and task completion for reporting and payroll purposes.
  • Comply with program policies and regulations of the Legal Services Corporation and other funders.
  • Comply with relevant portions of the Legal Services Corporation’s Performance Criteria and the American Bar Association’s Standards for the Provision of Civil Legal Aid.
  • Comply with all applicable organizational, professional, and legal requirements for confidentiality.
  • Perform other duties and training as requested by supervisor.

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the qualifications, knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.    

  • D. Degree. 
  • Current licensure in good standing in Tennessee or eligible for reciprocity and willing to secure reciprocity. 
  • Ability to conduct research and analysis of pertinent legal authority. 
  • Ability to analyze complex problems and develop creative solutions. 
  • Effective communication skills sufficient to represent clients in legal hearings, meetings, negotiations, or administrative proceedings; to give public presentations, conduct trainings, and do client outreach; and to conduct community outreach. 
  • Experience working with or sensitivity to individuals from ethnic or language distinct communities. 
  • Sufficient computer skills to be able to maintain client records, prepare documents, maintain time records, etc. as required. 
  • Ability to competently use Microsoft Word, Excel, PowerPoint, and Adobe Professional. 
  • Ability to competently use company software packages. 

 

Success Factors:  

  • Demonstrate a commitment to the principle of equal justice and to advocacy for low-income persons by actively participating in initiatives and projects that promote access to legal services for low-income individuals, advocating for their rights, and ensuring their voices are heard and respected in all professional activities.   
  • Treat clients, staff, and the public with dignity and respect. 
  • Appreciate the experiences and needs of people of diverse economic, social, and cultural backgrounds. 
  • Demonstrate a personal sense of integrity. 
  • Take ownership of projects and produce solid work products. 
  • Work as a member of a team and independently including willingness to help others (cooperative) and share knowledge, information, contacts, and experience. 
  • Address issues in a timely manner. 
  • Use a high level of professionalism, diplomacy, and sound judgment. 
  • Handle and prioritize multiple, competing demands. 

 

Working Conditions:

  • Work during office hours between 8:30 a.m. and 5 p.m., Monday through Friday. A minimum 30-minute break must be taken when at least 6 hours are worked. Work hours must be accurate and contemporaneously recorded. A flextime of work hours may be used, if approved. Your supervisor will consider the needs of the office and the preference of more senior employees before approving flextime. Work after hours or on weekends may be occasionally required.
  • Pursuant to WTLS’ telecommuting policy, may work 2 days per week remotely after 90 day probationary period. The scheduled remote days will be determined upon staffing of the position. The telecommuting schedule may be amended with supervisor prior approval on an as needed basis. 
  • Work is performed primarily in an office setting and at recruitment events.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Often communicating with people using the phone, email, via video call, or in person.
  • Occasionally lift up to 15 pounds.
  • Travel within the WTLS service area may be necessary.

 

Compensation & Benefits:

  • Compensation: Starting salary is $58,155.  This position is a full-time position and compensation is made according to the Wage Administration Plan that became effective on August 1, 2007 (as revised on April 22, 2019). 
  • Benefits: Full-time benefits include the ability to participate in WTLS’ health insurance plan, dental plan, vision plan, LTD, Life Insurance, 401k retirement plan, paid Annual Leave (based on years of employment-starting at 12 days per year), paid Sick Leave (12 days per year), paid Holidays (12), and paid week off between Christmas and New Year. 

 

HOW TO APPLY: Send applications via email in Word or PDF format to hiring@wtls.org. Applicants must include a resume, writing sample, and three references with phone numbers. Applications will be accepted, and interviews scheduled on a rolling basis until the position is filled. Applicants are encouraged to apply as soon as possible. No inquires accepted. Only applicants scheduled for interviews will be notified.  

 

WTLS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.

Position Title:                   Counsel and Advice Attorney                            

Department:                     Intake Unit         

Employment Status:       Full-time; exempt

Location:                            Memphis Office

Supervisor:                        Program & Compliance Director

Supervises:                       N/A

Prepared:                          June 4, 2024

Job Summary: The Counsel and Advice Attorney will assist clients by providing legal advice, pro se assistance, resources, referrals, and other brief services. The hotline attorney will work with the WTLS Intake Team to accept live calls from the WTLS Intake Hotline and provide on-the-spot legal advice to low-income clients. The hotline attorney will also assist with limited scope matters, providing pro se assistance.

Duties/Responsibilities:

The essential functions of this position include, but are not limited to, the following tasks:

  • Provide legal advice in civil legal matters affecting low-income individuals.
  • Communicate with clients about legal issues in an understandable manner and confirm advice via letter in a timely manner.
  • Able to quickly research and conduct analysis of pertinent legal authority.
  • Assist clients in completing forms and prepare forms when forms do not exist.
  • Maintain knowledge of and attend training relevant to current developments in substantive areas of law affecting WTLS clients.
  • Help maintain or be directly responsible for office procedures, such as opening and closing cases, deadline system, and filing.
  • Keep contemporaneous time records and maintain case notes in case management system.
  • Participate in staff meetings, board meetings, and other meetings, as requested.
  • Participate on internal committees, work groups, and other efforts to promote and improve organizational operations.
  • Comply with all applicable organizational, professional, and legal requirements for confidentiality.  
  • Comply with funder requirements, the Legal Services Corporation requirements, and the American Bar Association’s Standards for the Provision of Civil Legal Aid.
  • Perform such other duties as reasonably requested.

Requirements: The requirements listed below are representative of the qualifications, knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.

  • J.D. Degree.
  • Current licensure in good standing in Tennessee or eligible for reciprocity and willing to secure reciprocity.
  • Background check, including references, that is complete and free of concerns.
  • General practice experience or willingness to participate in appropriate trainings.
  • Ability to conduct research and analysis.
  • Ability to analyze complex problems and provide advice that is understandable to clients.
  • Experience working with or sensitivity to specialized client populations.
  • Experience working with or sensitivity to individuals from ethnic or language distinct communities.
  • Sufficient computer skills to maintain client records, prepare documents, and maintain contemporaneous time records.
  • Ability to competently use Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Professional.
  • Ability to competently use company software packages.

Success Factors:  

  • Demonstrate a commitment to the principle of equal justice and to advocacy for low-income persons.     
  • Treat clients, staff, and the public with dignity and respect. 
  • Appreciate the experiences and needs of people of diverse economic, social, and cultural backgrounds. 
  • Demonstrate a personal sense of integrity. 
  • Take ownership of projects and produce solid work products. 
  • Work as a member of a team and independently including willingness to help others (cooperative) and share knowledge, information, contacts, and experience. 
  • Address issues in a timely manner. 
  • Use a high level of professionalism, diplomacy, and sound judgment. 
  • Handle and prioritize multiple, competing demands. 

 

Working Conditions:

  • Work during office hours between 8:30 a.m. and 5 p.m., Monday through Friday. A minimum 30-minute break must be taken when at least 6 hours are worked. Work hours must be accurate and contemporaneously recorded. A flextime of work hours may be used, if approved. Your supervisor will consider the needs of the office and the preference of more senior employees before approving flextime. Work after hours or on weekends may be occasionally required.
  • Work is performed primarily in an office setting and at outreach sites.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Often communicating with people using the phone, email, via video call, or in person.
  • Occasionally lift up to 15 pounds.
  • Travel within the WTLS service area may be necessary.

Compensation & Benefits:

  • Compensation: Starting salary for newly admitted attorneys is $58,155. This position is a full-time position and compensation is made according to the Wage Administration Plan that became effective on August 1, 2007 (as revised on April 22, 2019). 
  • Benefits: Full-time benefits include the ability to participate in WTLS’ health insurance plan, dental plan, vision plan, LTD, Life Insurance, 401k retirement plan, paid Annual Leave (based on years of employment-starting at 12 days per year), paid Sick Leave (12 days per year), paid Holidays (12), and paid week off between Christmas and New Years. 

HOW TO APPLY: Send applications via email in Word or PDF format to hiring@wtls.org by July 31, 2024.  Applicants must include a resume, writing sample, and three professional references with phone numbers. Applications will be accepted, and interviews scheduled on a rolling basis until the position is filled. Applicants are encouraged to apply as soon as possible. No inquires accepted. Only applicants scheduled for interviews will be notified.  

WTLS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.

Position Title: Medical Legal Partnership Staff Attorney 

Department: FCLS Project 

Employment Status: Full-time, exempt 

Location: Memphis Office 

Supervisor: FCLS Project Manager 

Supervises: N/A 

Prepared: July 26, 2024 

 

Job Summary: 

The Medical Legal Partnership (MLP) Attorney will work with local medical providers to provide holistic civil legal assistance to patients, develop patient education, create referral relationships, and meet families where they are. The attorney will focus on providing civil legal services to families with children receiving medical care who receive or qualify for public benefits. As part of a holistic approach, representation may include varying areas of law, administrative advocacy, and litigation in state and federal courts. Case types include family law, juvenile law, consumer law, health and benefits, access to education, simple estate planning, and other holistic services to stabilize the family unit. This position is funded with the Family Centered Legal Solutions (FCLS) grant, which is focused on low-income families with children who are facing legal problems related to basic human needs.  

 

Duties/Responsibilities: 

The essential functions of this position include, but are not limited to, the following tasks: 

  • Provide legal advice and representation in civil legal matters affecting low-income families 
  • Build education and referral relationships with medical providers 
  • Create processes and systems for MLP referrals 
  • Maintain office hours at medical facilities, as requested 
  • Provide outreach and education activities for medical and client population 
  • Interview clients 
  • Draft letters, memoranda, and other documents 
  • Research, as needed 
  • Participate in state and national MLP networks, conferences, and training 
  • Collaborate with local or state resources on issues as permitted by funding  
  • Help maintain or may be directly responsible for office procedures, such as opening and closing cases, deadline system, and filing 
  • Meet the requirements of the Family-Centered Legal Solutions project 
  • Participate on internal committees, work groups, and other efforts to promote and improve WTLS operations 
  • Establish and maintain a professional working relationship with WTLS staff 
  • Keep contemporaneous time records and maintain case notes in case management system 
  • Comply with funder requirements, the Legal Services Corporation requirements, and the American Bar Association’s Standards for the Provision of Civil Legal Aid 
  • Comply with applicable organizational, professional, and legal requirements for confidentiality. 
  • Perform other duties as requested by the FCLS Project Manager 

Requirements:  

The requirements listed below are representative of the qualifications, knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.  

  • J.D. Degree 
  • Current licensure in good standing in Tennessee or eligible for reciprocity and willing to secure reciprocity 
  • Background check, including references, that is complete and free of concerns 
  • Excellent research, writing, and advocacy skills, including the ability to advocate in a clear and effective manner, both orally and in writing 
  • General practice experience, including litigation experience, or willingness to participate in appropriate training 
  • Ability to conduct research and analysis 
  • Ability to analyze complex problems and develop creative solutions 
  • Ability to draft legally sufficient pleadings and other legal documents, including creating concise and persuasive arguments 
  • Prioritize work, plan, and problem-solve, meet deadlines, and work well under pressure 
  • Excellent organizational skills and attention to detail 
  • Experience working with or sensitivity to specialized client populations and individuals from ethnic or language distinct communities 
  • Sufficient computer skills to maintain client records, prepare documents, and maintain contemporaneous time records 
  • Ability to competently use Microsoft Word, Excel, PowerPoint, Outlook, Adobe Professional, and company software packages 

 

Success Factors:    

  • Demonstrate a commitment to the principle of equal justice and to advocacy for low-income persons 
  • Treat clients, staff, and the public with dignity and respect 
  • Appreciate the experiences and needs of people of diverse economic, social, and cultural backgrounds.  
  • Demonstrate a personal sense of integrity 
  • Take ownership of projects and produce solid work products 
  • Work as a member of a team and independently including willingness to help others (cooperative) and share knowledge, information, contacts, and experience 
  • Address issues in a timely manner 
  • Use a high level of professionalism, diplomacy, and sound judgment 
  • Handle and prioritize multiple, competing demands 

 

Working Conditions:   

  • Work during office hours between 8:30 a.m. and 5 p.m., Monday through Friday. A minimum 30-minute break must be taken when at least 6 hours are worked. Work hours must be accurate and contemporaneously recorded. A flextime of work hours may be used, if approved. Your supervisor will consider the needs of the office and the preference of more senior employees before approving flextime. Work after hours or on weekends may be occasionally required.   
  • Work is performed primarily in an office setting and at outreach sites.    
  • Prolonged periods of sitting at a desk and working on a computer.    
  • Often communicating with people using the phone, email, via video call, or in person.   
  • Occasionally lift up to 15 pounds.   
  • Travel within the WTLS service area may be necessary.   

 

Compensation & Benefits:  

  • Compensation: DOE. Starting salary for newly admitted attorneys is $58,155. This position is a full-time position and compensation is made according to the Wage Administration Plan that became effective on August 1, 2007 (as revised on April 22, 2019).   
  • Benefits:  Full-time benefits include the ability to participate in WTLS’ health insurance plan, dental plan, vision plan, LTD, Life Insurance, 401k retirement plan, paid Annual Leave (based on years of employment-starting at 12 days per year), paid Sick Leave (12 days per year), paid Holidays (12), and paid week off between Christmas and New Years.   

 

HOW TO APPLY: Send applications via email in Word or PDF format to hiring@wtls.org. Applicants must include a resume, writing sample, and three references with phone numbers. Applications will be accepted, and interviews scheduled on a rolling basis until the position is filled. Applicants are encouraged to apply as soon as possible. No inquires accepted. Only applicants scheduled for interviews will be notified.    

 

WTLS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information. 

Position Title: Housing Unit Manager 

Department: Housing 

Employment Status: Full-time/Exempt 

Location: Any (Dyersburg, Huntingdon, Jackson, Memphis, or Selmer) 

Supervisor: Director of Programs and Compliance 

Supervises:  Attorneys and paralegals working in Housing Unit 

Prepared:  July 9, 2024 

 

Job Summary:   

The Housing Unit Manager ensures the provision of high-quality legal services in housing cases to eligible clients in WTLS’ 21-county service area. The Unit Manager supervises, evaluates, and handles personnel-related matters for staff in the unit. They also manage and monitor progress on implementing WTLS’ mission, priorities, advocacy, and work plans, as they relate to housing issues. The Unit Manager maintains a caseload commensurate with managerial responsibilities. 

 

Duties/Responsibilities: 

The essential functions of this position include, but are not limited to, the following tasks: 

 

Client Representation & Advocacy Duties 

  • Provide direct legal assistance to individuals and groups, including interviewing clients, researching, performing factual investigations, preparing pleadings, negotiating case resolutions, and representing clients in court and administrative hearings. 
  • Provide counsel, advice, and other brief services when appropriate. 
  • Co-counsel with other attorneys and work with paralegals. 
  • Develop and implement litigation and/or advocacy strategies to address systemic legal problems. 
  • Maintain reduced caseload commensurate with managerial responsibilities. 

Supervisory Duties 

  • Manage housing work in the office, including monitoring and regulating workloads. 
  • Supervise employees with ongoing feedback and performance reviews. 
  • Foster positive work relationships and promote cooperation among WTLS practice groups. 
  • Monitor case work to ensure efficient and quality legal work. 
  • Participate in and implement management and administrative decision-making involving personnel and WTLS policy.  
  • Supervise and enforce WTLS policies and procedures. 
  • Convey staff concerns about office and program issues to Executive Leadership Team. 
  • Maintain unit SharePoint site, including forms, research library, and form letters. 
  • Keep staff apprised of important issues and new developments in the community. 
  • Keep WTLS staff apprised of new developments within the substantive legal area(s) in which the manager practices. 
  • Engage in local, state, regional, and/or national legal services and the advocacy community. 
  • Maintain subject matter expertise in housing issues affecting the WTLS’ client community. 
  • Stay apprised of changes in law. 
  • Train attorneys and paralegals on issues concerning housing matters and identify external trainings to increase substantive knowledge and case-handling skills. 
  • Provide mentorship and guidance. 

Operational Duties 

  • Perform case review, case evaluation, case activity direction, prioritization, and acceptance of unit cases based upon program guidelines, available resources, and other appropriate considerations. 
  • Intervene directly in any project case or other matter, as necessary. 
  • Assist unit staff in the resolution of problems in casework and job performance. 
  • Work with other WTLS staff to develop sound relations with the local community, governmental agencies, client groups and bar associations. 
  • Speak to community groups, schools, and others about their legal rights and prepare materials relating to these presentations. 
  • Represent WTLS at meetings and other external functions. 
  • Identify future project funding opportunities and oversee grant writing and application submission. 
  • Work closely with other staff in housing-specific projects to ensure accurate reporting and completion of grant deliverables and tasks, including specific education and outreach requirements.    
  • Other duties as may be reasonably requested. 

 

Requirements: 

The requirements listed below are representative of the qualifications, knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.  

  • J.D. Degree.  
  • Current licensure in good standing in Tennessee or eligible for reciprocity and willing to secure reciprocity.  
  • Ability to conduct research and analysis of pertinent legal authority.  
  • Ability to analyze complex problems and develop creative solutions.  
  • Effective communication skills sufficient to represent clients in legal hearings, meetings, negotiations, or administrative proceedings; to give public presentations, conduct trainings, and do client outreach; to write grant proposals, to manage projects, and to conduct community outreach.  
  • Experience working with or sensitivity to individuals from ethnic or language distinct communities.  
  • Expertise and ability to provide leadership in one or more substantive areas of importance to client population.  
  • Sufficient computer skills to be able to maintain client records, prepare documents, maintain time records, etc. as required.  
  • Ability to competently use Microsoft Word, Excel, PowerPoint, and Adobe Professional.  
  • Ability to competently use company software packages.  

 

Success Factors:  

  • Demonstrate a commitment to the principle of equal justice and to advocacy for low-income persons.      
  • Treat clients, staff, and the public with dignity and respect.  
  • Appreciate the experiences and needs of people of diverse economic, social, and cultural backgrounds.  
  • Demonstrate a personal sense of integrity.  
  • Take ownership of projects and produce solid work products.  
  • Work as a member of a team and independently including willingness to help others (cooperative) and share knowledge, information, contacts, and experience.  
  • Address issues in a timely manner.  
  • Use a high level of professionalism, diplomacy, and sound judgment.  
  • Handle and prioritize multiple, competing demands.  

 

Working Conditions:  

  • Work during office hours between 8:30 a.m. and 5 p.m., Monday through Friday. A minimum 30-minute break must be taken when at least 6 hours are worked. Work hours must be accurate and contemporaneously recorded. A flextime of work hours may be used, if approved. Your supervisor will consider the needs of the office and the preference of more senior employees before approving flextime. Work after hours or on weekends may be occasionally required.  
  • Work is performed primarily in an office setting and at outreach sites.   
  • Prolonged periods of sitting at a desk and working on a computer.   
  • Often communicating with people using the phone, email, via video call, or in person.  
  • Occasionally lift up to 15 pounds.  
  • Travel within the WTLS service area may be necessary.  

 

Compensation & Benefits: 

  • Compensation: DOE.  Starting salary is DOE.  This is a full-time position and compensation is made according to the Wage Administration Plan that became effective on August 1, 2007 (as revised on April 22, 2019).  
  • Benefits:  Full-time benefits include the ability to participate in WTLS’ health insurance plan, dental plan, vision plan, LTD, Life Insurance, 401k retirement plan, paid Annual Leave (based on years of employment), paid Sick Leave (12 days per year), paid Holidays (12), and paid week off between Christmas and New Year.  

 

HOW TO APPLY: Send applications via email in Word or PDF format to hiring@wtls.org by July 25, 2024. Applicants must include a resume, writing sample, and three references with phone numbers. Applications will be accepted, and interviews scheduled on a rolling basis until the position is filled. Applicants are encouraged to apply as soon as possible. No inquires accepted. Only applicants scheduled for interviews will be notified.     

 

WTLS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information. 

Position Title: Consumer Staff Attorney 

Department: Consumer 

Employment Status: Full-time, exempt 

Location: Memphis 

Supervisor: Consumer Unit Manager 

Supervises: N/A 

Prepared: July 26, 2024 

 

Job Summary: Our attorneys represent clients in civil legal matters and work with community organizations and client groups. Candidates should have a strong commitment to ensuring access to equal justice for our low-income neighbors in West Tennessee who face overwhelming problems regarding basic rights such as shelter security, income security, financial security, special education, and freedom from abuse. We are seeking candidates who recognize that these issues often have legal solutions and are dedicated to addressing them.    

 

The consumer staff attorney will work in our Consumer Unit under Family Centered Legal Solutions (FCLS) and Legal Services Corporation (LSC) funding. The FCLS Project focuses on serving households with children who receive or qualify for public benefits, and LSC funding focuses on serving individuals at or below the federal poverty guidelines. Responsibilities include offering direct legal services to eligible clients, assisting with day-of-court clinics, and conducting outreach and education to the client community. The attorney’s work will focus on auto fraud, debt collection defense, scams targeting low-income individuals, student loans, and other consumer issues.  

 

Duties/Responsibilities: 

The essential functions of this position include, but are not limited to, the following tasks: 

  • Provide legal advice and representation in civil legal matters in consumer cases 
  • Plan and provide client outreach and other education activities for client population 
  • Assist in coordinating day-of-court clinics 
  • Participate in day-of-court clinics by intaking potential clients, providing on-the-spot advice, and reviewing cases for full representation 
  • Attend training relevant to consumer issues affecting WTLS’ client population as directed by the Consumer Unit Manager 
  • Collaborate with local or state resources on issues as permitted by funding  
  • Help maintain or may be directly responsible for office procedures, such as opening and closing cases, deadline system, and filing 
  • Enter thorough data and descriptions into the case management and timekeeping systems in a timely manner 
  • Communicate with clients during the course of their representation in a timely manner  
  • Assist clients in completing necessary forms 
  • Participate in staff meetings, board meetings, and other meetings, as requested 
  • Participate on internal committees, work groups, and other efforts to promote and improve organizational operations 
  • Establish and maintain a professional working relationship with staff 
  • Comply with program policies and regulations of the Legal Services Corporation and other funders 
  • Comply with relevant portions of the Legal Services Corporation’s Performance Criteria and the American Bar Association’s Standards for the Provision of Civil Legal Aid 
  • Comply with all applicable organizational, professional, and legal requirements for confidentiality 
  • Perform such other duties as reasonably requested 

Requirements: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the qualifications, knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.   

  • J.D. Degree 
  • Current licensure in good standing in Tennessee or eligible for reciprocity and willing to secure reciprocity  
  • Background check, including references, that is complete and free of concerns 
  • General practice experience, including litigation experience, or willingness to participate in appropriate training 
  • Ability to conduct research and analysis 
  • Ability to analyze complex problems and develop creative solutions 
  • Ability to draft legally sufficient pleadings and other legal documents, including creating concise and persuasive arguments 
  • Effective communication skills sufficient to represent clients in legal hearings, meetings, negotiations, or administrative proceedings; to give public presentations, conduct training, and do client outreach 
  • Experience working with or sensitivity to specialized client populations   
  • Experience working with or sensitivity to individuals from ethnic or language distinct communities 
  • Sufficient computer skills to be able to maintain client records, prepare documents, and maintain contemporaneous time records 
  • Ability to competently use Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Professional. 
  • Ability to competently use company software packages 

 

Success Factors:  

  • Demonstrate a commitment to the principle of equal justice and to advocacy for low-income persons by actively participating in initiatives and projects that promote access to legal services for low-income individuals, advocating for their rights, and ensuring their voices are heard and respected in all professional activities 
  • Treat clients, staff, and the public with dignity and respect 
  • Appreciate the experiences and needs of people of diverse economic, social, and cultural backgrounds by engaging in continuous learning about their unique challenges, practicing cultural sensitivity in all interactions, and tailoring support and services to meet their specific needs 
  • Demonstrate a personal sense of integrity 
  • Demonstrate a high level of self-motivation in completion of duties 
  • Take ownership of projects and produce solid work products  
  • Work as a member of a team and independently including willingness to help others (cooperative) and share knowledge, information, contacts, and experience  
  • Address issues in a timely manner 
  • Use a high level of professionalism, diplomacy, and sound judgment 
  • Handle and prioritize multiple, competing demands 

 

Working Conditions:  

  • Work during office hours between 8:30 a.m. and 5 p.m., Monday through Friday. A minimum 30-minute break must be taken when at least 6 hours are worked. Work hours must be accurate and contemporaneously recorded. A flextime of work hours may be used, if approved. Your supervisor will consider the needs of the office and the preference of more senior employees before approving flextime. Work after hours or on weekends may be occasionally required.  
  • Pursuant to the current telecommuting agreement, may work up to 2 days per week remotely after completion of 90-day probationary period.  The scheduled remote days will be determined upon staffing of the position.  The telecommuting schedule may be amended with prior approval of the Housing and Consumer Unit Managers on an as needed basis. Requests for an amended schedule are contingent on approval from the Unit Leads and will be determined on a case-by-case basis given the current unit staffing.  
  • Work is performed primarily in an office setting and at outreach sites.   
  • Prolonged periods of sitting at a desk and working on a computer.   
  • Often communicating with people using the phone, email, via video call, or in person.  
  • Occasionally lift up to 15 pounds.  
  • Travel within the WTLS service area may be necessary.  

 

Compensation & Benefits: 

  • Compensation: DOE.  Starting salary for newly admitted attorneys is $58,155.  This position is a full-time position and compensation is made according to the Wage Administration Plan that became effective on August 1, 2007 (as revised on April 22, 2019).  
  • Benefits:  Full-time benefits include the ability to participate in WTLS’ health insurance plan, dental plan, vision plan, LTD, Life Insurance, 401k retirement plan, paid Annual Leave (based on years of employment-starting at 12 days per year), paid Sick Leave (12 days per year), paid Holidays (12), and paid week off between Christmas and New Year.  

 

HOW TO APPLY: Send applications via email in Word or PDF format to hiring@wtls.org. Applicants must include a resume, writing sample, and three references with phone numbers. Applications will be accepted, and interviews scheduled on a rolling basis until the position is filled. Applicants are encouraged to apply as soon as possible. No inquires accepted. Only applicants scheduled for interviews will be notified.   

 

WTLS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information. 

Position Title: Housing/Consumer Staff Attorney 

Department: Housing/Consumer 

Employment Status: Full-time, exempt 

Location: Memphis 

Supervisor: Consumer Unit Manager 

Supervises: N/A 

Prepared: July 26, 2024 

 

Job Summary: Our attorneys represent clients in civil legal matters and work with community organizations and client groups. Candidates should have a strong commitment to ensuring access to equal justice for our low-income neighbors in West Tennessee who face overwhelming problems regarding basic rights such as shelter security, income security, financial security, special education, and freedom from abuse.  We are seeking candidates who recognize that these issues often have legal solutions and are dedicated to addressing them.    

 

The housing/consumer staff attorney will divide their time equally between our Housing Unit and our Consumer Unit, primarily under Family Centered Legal Solutions (FCLS) funding. The FCLS Project focuses on serving households with children who receive or qualify for public benefits. Responsibilities include offering direct legal services to eligible clients, assisting with day-of-court clinics, and conducting outreach and education to the client community. The attorney’s housing work will focus on landlord/tenant matters, subsidized housing matters, home repairs, and mobile home ownership issues. Their consumer work will focus on auto fraud, debt collection defense, scams targeting low-income individuals, student loans, and other consumer issues.  

 

Duties/Responsibilities: 

The essential functions of this position include, but are not limited to, the following tasks: 

  • Provide legal advice and representation in civil legal matters in housing (50%) and consumer (50%) cases 
  • Plan and provide client outreach and other education activities for client population 
  • Assist in coordinating day-of-court clinics 
  • Participate in day-of-court clinics by intaking potential clients, providing on-the-spot advice, and reviewing cases for full representation 
  • Attend training relevant to housing and consumer issues affecting WTLS’ client population as directed by the Housing or Consumer Unit Manager 
  • Collaborate with local or state resources on issues as permitted by funding  
  • Help maintain or may be directly responsible for office procedures, such as opening and closing cases, deadline system, and filing 
  • Enter thorough data and descriptions into the case management and timekeeping systems in a timely manner 
  • Communicate with clients during the course of their representation in a timely manner  
  • Assist clients in completing necessary forms 
  • Participate in staff meetings, board meetings, and other meetings, as requested 
  • Participate on internal committees, work groups, and other efforts to promote and improve organizational operations 
  • Establish and maintain a professional working relationship with staff 
  • Comply with program policies and regulations of the Legal Services Corporation and other funders 
  • Comply with relevant portions of the Legal Services Corporation’s Performance Criteria and the American Bar Association’s Standards for the Provision of Civil Legal Aid 
  • Comply with all applicable organizational, professional, and legal requirements for confidentiality 
  • Comply with documentation requirements of funder and assist with and ensure that all required documentation to establish client eligibility is maintained appropriately 
  • Perform such other duties as reasonably requested 

 

Requirements: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the qualifications, knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.   

  • J.D. Degree 
  • Current licensure in good standing in Tennessee or eligible for reciprocity and willing to secure reciprocity  
  • Background check, including references, that is complete and free of concerns 
  • General practice experience, including litigation experience, or willingness to participate in appropriate training 
  • Ability to conduct research and analysis 
  • Ability to analyze complex problems and develop creative solutions 
  • Ability to draft legally sufficient pleadings and other legal documents, including creating concise and persuasive arguments 
  • Effective communication skills sufficient to represent clients in legal hearings, meetings, negotiations, or administrative proceedings; to give public presentations, conduct training, and do client outreach 
  • Experience working with or sensitivity to specialized client populations   
  • Experience working with or sensitivity to individuals from ethnic or language distinct communities 
  • Sufficient computer skills to be able to maintain client records, prepare documents, and maintain contemporaneous time records 
  • Ability to competently use Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Professional. 
  • Ability to competently use company software packages 

 

Success Factors:  

  • Demonstrate a commitment to the principle of equal justice and to advocacy for low-income persons by actively participating in initiatives and projects that promote access to legal services for low-income individuals, advocating for their rights, and ensuring their voices are heard and respected in all professional activities 
  • Treat clients, staff, and the public with dignity and respect 
  • Appreciate the experiences and needs of people of diverse economic, social, and cultural backgrounds by engaging in continuous learning about their unique challenges, practicing cultural sensitivity in all interactions, and tailoring support and services to meet their specific needs 
  • Demonstrate a personal sense of integrity 
  • Demonstrate a high level of self-motivation in completion of duties 
  • Take ownership of projects and produce solid work products  
  • Work as a member of a team and independently including willingness to help others (cooperative) and share knowledge, information, contacts, and experience  
  • Address issues in a timely manner 
  • Use a high level of professionalism, diplomacy, and sound judgment 
  • Handle and prioritize multiple, competing demands 

 

Working Conditions:  

  • Work during office hours between 8:30 a.m. and 5 p.m., Monday through Friday. A minimum 30-minute break must be taken when at least 6 hours are worked. Work hours must be accurate and contemporaneously recorded. A flextime of work hours may be used, if approved. Your supervisor will consider the needs of the office and the preference of more senior employees before approving flextime. Work after hours or on weekends may be occasionally required.  
  • Pursuant to the current telecommuting agreement, may work up to 2 days per week remotely after completion of 90-day probationary period.  The scheduled remote days will be determined upon staffing of the position.  The telecommuting schedule may be amended with prior approval of the Housing and Consumer Unit Managers on an as needed basis. Requests for an amended schedule are contingent on approval from the Unit Leads and will be determined on a case-by-case basis given the current unit staffing.  
  • Work is performed primarily in an office setting and at outreach sites.   
  • Prolonged periods of sitting at a desk and working on a computer.   
  • Often communicating with people using the phone, email, via video call, or in person.  
  • Occasionally lift up to 15 pounds.  
  • Travel within the WTLS service area may be necessary.  

 

Compensation & Benefits: 

  • Compensation: DOE. Starting salary for newly admitted attorneys is $58,155.  This position is a full-time position and compensation is made according to the Wage Administration Plan that became effective on August 1, 2007 (as revised on April 22, 2019).  
  • Benefits:  Full-time benefits include the ability to participate in WTLS’ health insurance plan, dental plan, vision plan, LTD, Life Insurance, 401k retirement plan, paid Annual Leave (based on years of employment-starting at 12 days per year), paid Sick Leave (12 days per year), paid Holidays (12), and paid week off between Christmas and New Year.  

 

HOW TO APPLY: Send applications via email in Word or PDF format to hiring@wtls.org. Applicants must include a resume, writing sample, and three references with phone numbers. Applications will be accepted, and interviews scheduled on a rolling basis until the position is filled. Applicants are encouraged to apply as soon as possible. No inquires accepted. Only applicants scheduled for interviews will be notified.   

 

WTLS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.

Position Title:               Housing/Consumer Staff Attorney

Department:                 Housing/Consumer

Employment Status:     Full-time, exempt

Location:                      Jackson

Supervisor:                        Consumer Unit Manager

Supervises:                   N/A

Prepared:                          July 26, 2024

 

Job Summary: Our attorneys represent clients in civil legal matters and work with community organizations and client groups. Candidates should have a strong commitment to ensuring access to equal justice for our low-income neighbors in West Tennessee who face overwhelming problems regarding basic rights such as shelter security, income security, financial security, special education, and freedom from abuse.  We are seeking candidates who recognize that these issues often have legal solutions and are dedicated to addressing them.  

 

The housing/consumer staff attorney will divide their time equally between our Housing Unit and our Consumer Unit, primarily under Family Centered Legal Solutions (FCLS) funding. The FCLS Project focuses on serving households with children who receive or qualify for public benefits. Responsibilities include offering direct legal services to eligible clients, assisting with day-of-court clinics, and conducting outreach and education to the client community. The attorney’s housing work will focus on landlord/tenant matters, subsidized housing matters, home repairs, and mobile home ownership issues. Their consumer work will focus on auto fraud, debt collection defense, scams targeting low-income individuals, student loans, and other consumer issues.

 

Duties/Responsibilities:

The essential functions of this position include, but are not limited to, the following tasks:

  • Provide legal advice and representation in civil legal matters in housing (50%) and consumer (50%) cases
  • Plan and provide client outreach and other education activities for client population
  • Assist in coordinating day-of-court clinics
  • Participate in day-of-court clinics by intaking potential clients, providing on-the-spot advice, and reviewing cases for full representation
  • Attend training relevant to housing and consumer issues affecting WTLS’ client population as directed by the Housing or Consumer Unit Manager
  • Collaborate with local or state resources on issues as permitted by funding 
  • Help maintain or may be directly responsible for office procedures, such as opening and closing cases, deadline system, and filing
  • Enter thorough data and descriptions into the case management and timekeeping systems in a timely manner
  • Communicate with clients during the course of their representation in a timely manner
  • Assist clients in completing necessary forms
  • Participate in staff meetings, board meetings, and other meetings, as requested
  • Participate on internal committees, work groups, and other efforts to promote and improve organizational operations
  • Establish and maintain a professional working relationship with staff
  • Comply with program policies and regulations of the Legal Services Corporation and other funders
  • Comply with relevant portions of the Legal Services Corporation’s Performance Criteria and the American Bar Association’s Standards for the Provision of Civil Legal Aid
  • Comply with all applicable organizational, professional, and legal requirements for confidentiality
  • Comply with documentation requirements of funder and assist with and ensure that all required documentation to establish client eligibility is maintained appropriately
  • Perform such other duties as reasonably requested

 

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the qualifications, knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.  

  • D. Degree
  • Current licensure in good standing in Tennessee or eligible for reciprocity and willing to secure reciprocity
  • Background check, including references, that is complete and free of concerns
  • General practice experience, including litigation experience, or willingness to participate in appropriate training
  • Ability to conduct research and analysis
  • Ability to analyze complex problems and develop creative solutions
  • Ability to draft legally sufficient pleadings and other legal documents, including creating concise and persuasive arguments
  • Effective communication skills sufficient to represent clients in legal hearings, meetings, negotiations, or administrative proceedings; to give public presentations, conduct training, and do client outreach
  • Experience working with or sensitivity to specialized client populations 
  • Experience working with or sensitivity to individuals from ethnic or language distinct communities
  • Sufficient computer skills to be able to maintain client records, prepare documents, and maintain contemporaneous time records
  • Ability to competently use Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Professional.
  • Ability to competently use company software packages

 

Success Factors:  

  • Demonstrate a commitment to the principle of equal justice and to advocacy for low-income persons by actively participating in initiatives and projects that promote access to legal services for low-income individuals, advocating for their rights, and ensuring their voices are heard and respected in all professional activities
  • Treat clients, staff, and the public with dignity and respect
  • Appreciate the experiences and needs of people of diverse economic, social, and cultural backgrounds by engaging in continuous learning about their unique challenges, practicing cultural sensitivity in all interactions, and tailoring support and services to meet their specific needs
  • Demonstrate a personal sense of integrity
  • Demonstrate a high level of self-motivation in completion of duties
  • Take ownership of projects and produce solid work products 
  • Work as a member of a team and independently including willingness to help others (cooperative) and share knowledge, information, contacts, and experience 
  • Address issues in a timely manner
  • Use a high level of professionalism, diplomacy, and sound judgment
  • Handle and prioritize multiple, competing demands

 

Working Conditions:

  • Work during office hours between 8:30 a.m. and 5 p.m., Monday through Friday. A minimum 30-minute break must be taken when at least 6 hours are worked. Work hours must be accurate and contemporaneously recorded. A flextime of work hours may be used, if approved. Your supervisor will consider the needs of the office and the preference of more senior employees before approving flextime. Work after hours or on weekends may be occasionally required.
  • Pursuant to the current telecommuting agreement, may work up to 2 days per week remotely after completion of 90-day probationary period. The scheduled remote days will be determined upon staffing of the position.  The telecommuting schedule may be amended with prior approval of the Housing and Consumer Unit Managers on an as needed basis. Requests for an amended schedule are contingent on approval from the Unit Leads and will be determined on a case-by-case basis given the current unit staffing.
  • Work is performed primarily in an office setting and at outreach sites.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Often communicating with people using the phone, email, via video call, or in person.
  • Occasionally lift up to 15 pounds.
  • Travel within the WTLS service area may be necessary.

 

Compensation & Benefits:

  • Compensation: Starting salary for newly admitted attorneys is $58,155. This position is a full-time position and compensation is made according to the Wage Administration Plan that became effective on August 1, 2007 (as revised on April 22, 2019). 
  • Benefits: Full-time benefits include the ability to participate in WTLS’ health insurance plan, dental plan, vision plan, LTD, Life Insurance, 401k retirement plan, paid Annual Leave (based on years of employment-starting at 12 days per year), paid Sick Leave (12 days per year), paid Holidays (12), and paid week off between Christmas and New Year. 

 

HOW TO APPLY: Send applications via email in Word or PDF format to hiring@wtls.org. Applicants must include a resume, writing sample, and three references with phone numbers. Applications will be accepted, and interviews scheduled on a rolling basis until the position is filled. Applicants are encouraged to apply as soon as possible. No inquires accepted. Only applicants scheduled for interviews will be notified.  

 

WTLS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.

Position Title:  Pro Bono & Re-Entry Staff Attorney

Department:  Pro Bono Unit

Employment Status:  Full-time

Location:  Jackson

Supervisor:  Pro Bono Managing Attorney

Supervises:  N/A

Prepared:  10/3/2024

Job Summary: The Pro Bono & Re-entry Staff Attorney will be WTLS’ substantive law expert on re-entry and expungement matters and will utilize this expertise to train and supervise pro bono efforts focused on re-entry and expungement matters. The Pro Bono & Re-Entry Staff Attorney will also operate WTLS’ Pro Bono Program under the supervision of the Pro Bono Managing Attorney, including case assessment, case placement, clinic planning, and volunteer recruitment.

Duties/Responsibilities:

The essential functions of this position include, but are not limited to, the following tasks:

  • Provide direct legal assistance to individuals and groups, including interviewing clients, researching, performing factual investigations, preparing pleadings and memoranda, negotiating case resolutions, and representing clients in court and administrative hearings.
  • Provide counsel, advice, and other brief services when appropriate.
  • Co-counsel with other attorneys and work with paralegals.
  • Develop and implement litigation and/or advocacy strategies to address systemic legal problems.
  • Acquire and maintain knowledge of re-entry related legal education.
  • Educate and train WTLS staff, volunteers, and the private bar on re-entry legal issues.
  • Supervise re-entry pro bono services.
  • Review cases referred from intake for pro bono and contract attorney services.
  • Direct the case acceptance process with volunteer and contract attorneys.
  • Communicate with volunteer and contract attorneys about placed cases.
  • Maintain pro bono case files and ensure timely file follow up and closure.
  • Develop and assist with pro bono clinics.
  • Participate in statewide pro bono initiatives.
  • Recruit volunteers and contract attorneys.
  • Participate on internal committees, work groups, and other efforts to promote and improve WTLS operations.
  • Establish and maintain professional working relationships with office staff.
  • Accurately record and update timekeeping entries in real-time, ensuring detailed and precise documentation of work hours, project time allocation, and task completion for reporting and payroll purposes.
  • Comply with program policies and regulations of the Legal Services Corporation and other funders.
  • Comply with relevant portions of the Legal Services Corporation’s Performance Criteria and the American Bar Association’s Standards for the Provision of Civil Legal Aid.
  • Comply with all applicable organizational, professional, and legal requirements for confidentiality.
  • Perform other duties and training as requested by supervisor.

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the qualifications, knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.    

  • D. Degree. 
  • Current licensure in good standing in Tennessee or eligible for reciprocity and willing to secure reciprocity. 
  • Ability to conduct research and analysis of pertinent legal authority. 
  • Ability to analyze complex problems and develop creative solutions. 
  • Effective communication skills sufficient to represent clients in legal hearings, meetings, negotiations, or administrative proceedings; to give public presentations, conduct trainings, and do client outreach; and to conduct community outreach. 
  • Experience working with or sensitivity to individuals from ethnic or language distinct communities. 
  • Sufficient computer skills to be able to maintain client records, prepare documents, maintain time records, etc. as required. 
  • Ability to competently use Microsoft Word, Excel, PowerPoint, and Adobe Professional. 
  • Ability to competently use company software packages. 

Success Factors:  

  • Demonstrate a commitment to the principle of equal justice and to advocacy for low-income persons by actively participating in initiatives and projects that promote access to legal services for low-income individuals, advocating for their rights, and ensuring their voices are heard and respected in all professional activities.   
  • Treat clients, staff, and the public with dignity and respect. 
  • Appreciate the experiences and needs of people of diverse economic, social, and cultural backgrounds. 
  • Demonstrate a personal sense of integrity. 
  • Take ownership of projects and produce solid work products. 
  • Work as a member of a team and independently including willingness to help others (cooperative) and share knowledge, information, contacts, and experience. 
  • Address issues in a timely manner. 
  • Use a high level of professionalism, diplomacy, and sound judgment. 
  • Handle and prioritize multiple, competing demands. 

 

Working Conditions:

  • Work during office hours between 8:30 a.m. and 5 p.m., Monday through Friday. A minimum 30-minute break must be taken when at least 6 hours are worked. Work hours must be accurate and contemporaneously recorded. A flextime of work hours may be used, if approved. Your supervisor will consider the needs of the office and the preference of more senior employees before approving flextime. Work after hours or on weekends may be occasionally required.
  • Pursuant to WTLS’ telecommuting policy, may work 2 days per week remotely after 90 day probationary period. The scheduled remote days will be determined upon staffing of the position. The telecommuting schedule may be amended with supervisor prior approval. 
  • Work is performed primarily in an office setting and at recruitment events.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Often communicating with people using the phone, email, via video call, or in person.
  • Occasionally lift up to 15 pounds.
  • Travel within the WTLS service area may be necessary.

Compensation & Benefits:

  • Compensation: Starting salary is $58,155.  This is a full-time position and compensation is made according to the Wage Administration Plan that became effective on August 1, 2007 (as revised on April 22, 2019). 
  • Benefits: Full-time benefits include the ability to participate in WTLS’ health insurance plan, dental plan, vision plan, LTD, Life Insurance, 401k retirement plan, paid Annual Leave (based on years of employment-starting at 12 days per year), paid Sick Leave (12 days per year), paid Holidays (12), and paid week off between Christmas and New Year. 

HOW TO APPLY: Use this link to complete the application. Applicants must include a resume, writing sample, and three references with phone numbers. Applications will be accepted, and interviews scheduled on a rolling basis until the position is filled. Applicants are encouraged to apply as soon as possible. No inquiries accepted. Only applicants scheduled for interviews will be notified.  

WTLS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.

Position Title: Family Unit Supervising Attorney 

Department: Family 

Employment Status: Full-time 

Location: Jackson 

Supervisor: Family Unit Managing Attorney 

Supervises:  Family Unit Attorneys and Paralegals in Jackson Office 

Prepared:  October 16, 2024 

 

Job Summary:   

The Family Unit Supervising Attorney assists the Family Unit Managing Attorney to ensure the provision of high-quality legal services in family law cases to people who are low-income in WTLS’ 21-county service area. The Supervising Attorney supervises case work, mentors, and manages personnel matters for Jackson Office staff in the unit. They also assist the Family Unit Managing Attorney to manage and monitor progress on implementing the WTLS’ mission, priorities, advocacy, and work plans, as they relate to family law issues and act as a back-up to the Family Unit Managing Attorney in their absence. The Supervising Attorney maintains a caseload commensurate with managerial responsibilities. 

 

Duties/Responsibilities: 

The essential functions of this position include, but are not limited to, the following tasks: 

 

  1. Client Representation & Advocacy Duties 
  • Provide direct legal assistance to individuals and groups, including interviewing clients, researching, performing factual investigations, preparing pleadings, negotiating case resolutions, and representing clients in court and administrative hearings. 
  • Provide counsel, advice, and other brief services when appropriate. 
  • Co-counsel with other attorneys and work with paralegals. 
  • Develop and implement litigation and/or advocacy strategies to address systemic legal problems. 
  • Maintain reduced caseload commensurate with managerial responsibilities. 

 

  1. Supervisory Duties 
  • Manage family law work in the Jackson Office, including monitoring and regulating workloads. 
  • Supervise employees with ongoing feedback and performance reviews. 
  • Foster positive work relationships and promote cooperation between practice groups within WTLS. 
  • Monitor case work to ensure efficient and quality legal work. 
  • Participate in and implement management and administrative decision-making involving personnel and WTLS policy.  
  • Supervise and enforce WTLS policies and procedures. 
  • Convey staff concerns about office and program issues to management. 
  • Assist Unit Managing Attorney with maintaining unit SharePoint site, including forms, research library, and form letters. 
  • Assist Unit Managing Attorney with keeping WTLS staff apprised of important issues and new developments in the community. 
  • Assist Unit Managing Attorney with keeping WTLS staff apprised of new developments within the substantive legal area(s) in which the manager practices. 
  • Act as back-up to the Unit Managing Attorney in their absence. 
  • Engage in local, state, regional, and/or national legal services and the advocacy community. 
  • Maintain subject matter expertise in family law issues affecting the WTLS’ client community. 
  • Stay apprised on changes in law. 
  • Train attorneys and paralegals on issues concerning family law matters, and identify external trainings to increase substantive knowledge and case-handling skills. 
  • Provide mentorship and guidance. 

 

  1. Operational Duties 
  • Perform case review, case evaluation, case activity direction, prioritization, and acceptance of unit cases based upon program guidelines, available resources, and other appropriate considerations. 
  • Intervene directly in any project case or other matter, as necessary. 
  • Assist unit staff in the resolution of problems in casework and job performance. 
  • Work with other WTLS staff to develop sound relations with the local community, governmental agencies, client groups and bar associations. 
  • Speak to community groups, schools, and others about their legal rights and prepare materials relating to these presentations. 
  • Represent WTLS at meetings and other external functions. 
  • Identify future project funding opportunities and oversee grant writing and application submission. 

 

  1. General WTLS 
  • Participate on internal committees, work groups, and other efforts to promote and improve WTLS operations.  
  • Establish and maintain professional working relationships with office staff.  
  • Accurately record and update timekeeping entries in real-time, ensuring detailed and precise documentation of work hours, project time allocation, and task completion for reporting and payroll purposes.  
  • Comply with program policies and regulations of the Legal Services Corporation and other funders.  
  • Comply with relevant portions of the Legal Services Corporation’s Performance Criteria and the American Bar Association’s Standards for the Provision of Civil Legal Aid.   
  • Comply with all applicable organizational, professional, and legal requirements for confidentiality.   
  • Perform other duties and training as requested by supervisor.  

 

Requirements: 

The requirements listed below are representative of the qualifications, knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.  

  • J.D. Degree.  
  • Current licensure in good standing in Tennessee or eligible for reciprocity and willing to secure reciprocity.  
  • At least 5 years of practice experience. 
  • Ability to conduct research and analysis of pertinent legal authority.  
  • Ability to analyze complex problems and develop creative solutions.  
  • Effective communication skills sufficient to represent clients in legal hearings, meetings, negotiations, or administrative proceedings; to give public presentations, conduct trainings, and do client outreach; to write grant proposals, to manage projects, and to conduct community outreach.  
  • Experience working with or sensitivity to individuals from ethnic or language distinct communities.  
  • Expertise and ability to provide leadership in one or more substantive areas of importance to client population.  
  • Sufficient computer skills to be able to maintain client records, prepare documents, maintain time records, etc. as required.  
  • Ability to competently use Microsoft Word, Excel, PowerPoint, and Adobe Professional.  
  • Ability to competently use company software packages.  

 

Success Factors:  

  • Demonstrate a commitment to the principle of equal justice and to advocacy for low-income persons.      
  • Treat clients, staff, and the public with dignity and respect.  
  • Appreciate the experiences and needs of people of diverse economic, social, and cultural backgrounds.  
  • Demonstrate a personal sense of integrity.  
  • Take ownership of projects and produce solid work products.  
  • Work as a member of a team and independently including willingness to help others (cooperative) and share knowledge, information, contacts, and experience.  
  • Address issues in a timely manner.  
  • Use a high level of professionalism, diplomacy, and sound judgment.  
  • Handle and prioritize multiple, competing demands.  

 

Working Conditions:  

  • Work during office hours between 8:30 a.m. and 5 p.m., Monday through Friday. A minimum 30-minute break must be taken when at least 6 hours are worked. Work hours must be accurate and contemporaneously recorded. A flextime of work hours may be used, if approved. Your supervisor will consider the needs of the office and the preference of more senior employees before approving flextime. Work after hours or on weekends may be occasionally required.  
  • Work is performed primarily in an office setting and at outreach sites.   
  • Prolonged periods of sitting at a desk and working on a computer.   
  • Often communicating with people using the phone, email, via video call, or in person.  
  • Occasionally lift up to 15 pounds.  
  • Travel within the WTLS service area may be necessary.  

 

Compensation & Benefits: 

  • Compensation: DOE. This is a full-time position and compensation is made according to the Wage Administration Plan that became effective on August 1, 2007 (as revised on April 22, 2019). Starting salary is $58,155. 
  • Benefits:  Full-time benefits include the ability to participate in WTLS’ health insurance plan, dental plan, vision plan, LTD, Life Insurance, 401k retirement plan, paid Annual Leave (based on years of employment), paid Sick Leave (12 days per year), paid Holidays (12), and paid week off between Christmas and New Year.  

 

HOW TO APPLY: Use this link to complete the application. Applicants must include a resume, writing sample, and three references with phone numbers. Applications will be accepted, and interviews scheduled on a rolling basis until the position is filled. Applicants are encouraged to apply as soon as possible. No inquiries accepted. Only applicants scheduled for interviews will be notified.    

 

WTLS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information. 

CURRENT PARALEGAL & ADMIN OPENINGS

Position Title:  Intake Paralegal (2 positions open) 

Department: Intake  

Employment Status: Full-time 

Location:  Memphis 

Supervisor: Intake Unit Lead 

Supervises:  N/A 

Prepared: August 20, 2024 

 

Job Summary: 

West Tennessee Legal Services, Inc (WTLS) represents clients in civil legal matters and works with community organizations and client groups. WTLS currently operates in a 21-county service area.  These intake positions will be part of our centralized intake unit and will work with our current intake team to support the high demand for legal help in these counties.  Our intake department is the first contact people make with WTLS. The intake staff interview people in need of services to determine eligibility, gather case facts, identify legal problems, and screen for benefits eligibility. We receive a high volume of calls, and this position requires a highly motivated worker who enjoys talking with and helping people. 

 

Duties/Responsibilities: 

To perform this job successfully, an individual must be able to perform each essential duty 

satisfactorily.  The requirements listed below are representative of the qualifications, 

knowledge, skills and/or abilities required. Reasonable accommodations may be made to  

enable individuals with disabilities to perform essential functions of the job. 

The essential functions of this position include, but are not limited to, the following tasks: 

  • Interview and complete application process with applicants. 
  • Perform legal needs assessment on applicants. 
  • Conduct food stamp/benefits screening. 
  • Gather pertinent information about client issue. 
  • Maintain accurate and timely case notes in the case management system. 
  • Research, as needed. 
  • Distribute community education materials. 
  • Speak to the public at health fairs, community agencies, etc. 
  • Perform general office work, such as filing, answering phone, typing, etc. 
  • Maintain contemporaneous timekeeping 
  • Perform other duties as may reasonably be requested. 

Requirements:  

  • High school diploma or general education degree (GED); and equivalent 6 months to one-year related experience and/or training equivalent to a Paralegal Certificate or Associate’s degree; or 
  • Paralegal Certificate from college or technical school; or three to six months related experience and /or training; or equivalent combination of education and experience. 
  • Ability to work independently. 
  • Ability to competently use Microsoft Word, Excel, Power Point, Outlook, and Adobe professional. 
  • Demonstrated experience working with the public. 
  • Excellent analytical, problem solving, computer, and verbal and written communication skills. 
  • Demonstrated ability to handle a demanding workload; and  
  • Ability to work collaboratively, both within WTLS and with community partners.  

 

Success Factors: 

  • Demonstrate a commitment to the principle of equal justice and to advocacy for low-income persons.      
  • Treat clients, staff, and the public with dignity and respect.  
  • Appreciate the experiences and needs of people of diverse economic, social, and cultural backgrounds.  
  • Demonstrate a personal sense of integrity.  
  • Take ownership of projects and produce solid work products.  
  • Work as a member of a team and independently including willingness to help others (cooperative) and share knowledge, information, contacts, and experience.  
  • Address issues in a timely manner.  
  • Use a high level of professionalism, diplomacy, and sound judgment.  
  • Handle and prioritize competing demands.  

 

 

Working Conditions:  

  • Work during office hours between 8:30 a.m. and 5 p.m., Monday through Friday. A minimum 30-minute break must be taken when at least 6 hours are worked. Work hours must be accurate and contemporaneously recorded. A flextime of work hours may be used, if approved. Your supervisor will consider the needs of the office and the preference of more senior employees before approving flextime. Work after hours or on weekends may be occasionally required.  
  • Work is performed primarily in an office setting and limited work at outreach sites.   
  • Prolonged periods of sitting at a desk taking calls and entering data into a computer.   
  • Often communicating with people using the phone, email, via video call, or in person.  
  • Occasionally lifting up to 15 pounds.  
  • Travel within the WTLS service area may be necessary.  

 

Compensation & Benefits: 

  • Compensation: DOE.  Starting salary is $44,458.  This position is a full-time position paid bi-monthly on the 5th and 20th of each month. 
  • Benefits:  Full-time benefits include the ability to participate in WTLS’ health insurance plan, dental plan, vision plan, LTD, Life Insurance, 401k retirement plan, paid Annual Leave (based on years of employment), paid Sick Leave (12 days per year), paid Holidays (12), and paid week off between Christmas and New Year.  

 

HOW TO APPLY: Send applications via email in Word or PDF format to hiring@wtls.org by July 31, 2024.  Applicants must include a resume, writing sample, and three professional references with phone numbers. Applications will be accepted, and interviews scheduled on a rolling basis until the position is filled. Applicants are encouraged to apply as soon as possible. No inquiries accepted. Only applicants scheduled for interviews will be notified.  

 

WTLS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information. 

Position Title:  Pro Bono Paralegal  

Department: Pro Bono Unit 

Employment Status: Full-time/Non-Exempt  

Location:  Memphis Office  

Supervisor:  Pro Bono Coordinator  

Supervises:  N/A  

Prepared: August 18, 2024 

 

Job Summary:WTLS represents clients in civil legal matters and works with community organizations and client groups. Candidates should have a strong commitment to access for equal justice for our low-income neighbors in West Tennessee who face overwhelming problems regarding basic rights to shelter security, income security, financial security, and freedom from abuse for which there is a legal solution. 

 

The Pro Bono Paralegal will work under the supervision of the Pro Bono Coordinator and provide support to the Pro Bono Coordinator and Pro Bono Staff Attorney. The Pro Bono Paralegal will assist with general pro bono tasks, such as client communication, file maintenance, and document preparation. While under the direction of an attorney, this individual must be able to work independently.  

 

Duties/Responsibilities: The essential functions of this position include, but are not limited to, the following tasks:  

  • Under the direction of an attorney(s), interview clients and ascertain substantive elements of the client’s problem.  
  • Gather eligibility information.  
  • Assist with planning legal clinics. 
  • Prepare data reports. 
  • Communicate with clients about case placement, follow-up needed, and case status. 
  • Communicate with volunteers about case placement, follow-up needed, and case status. 
  • Maintain accurate and contemporaneous case notes.  
  • Draft letters, memoranda, and other documents.   
  • Research, as needed.  
  • Coordinate with attorneys to organize and perform paralegal duties at day-of-court clinics throughout WTLS’ service area.  
  • Distribute community education materials.   
  • Speak at community events.  
  • Perform general office work, such as filing, answering phone, and typing.  
  • Maintain pro bono case files. 
  • Maintain contemporaneous timekeeping.  
  • Participate in staff meetings, board meetings, and other meetings, as requested.   
  • Participate on internal committees, work groups, and other efforts to promote and improve organizational operations.   
  • Establish and maintain a professional working relationship with staff.   
  • Comply with program policies and regulations of the Legal Services Corporation and other funders.   
  • Comply with relevant portions of the Legal Services Corporation’s Performance Criteria and the American Bar Association’s Standards for the Provision of Civil Legal Aid.   
  • Comply with all applicable organizational, professional, and legal requirements for confidentiality.   
  • Perform other duties as may reasonably be requested.   

 

Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the qualifications, knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.    

  • High school diploma or general education degree (GED) and at least 3 years of related experience; or paralegal certificate from college or technical school and at least 3 months of related experience or training; or equivalent combination of education and experience.  
  • Experience advocating for the interests of low-income populations.  
  • Ability to conduct research and analysis of pertinent legal authority.   
  • Ability to analyze complex problems and develop creative solutions.   
  • Effective communication skills sufficient to represent clients and give public presentations, conduct trainings, and perform client outreach.  
  • Sufficient computer skills to be able to maintain client records, prepare documents, and maintain time records as required.   
  • Ability to competently use Microsoft Word, Excel, PowerPoint, and Adobe Professional, and other company software packages.  

    

Success Factors:    

  • Demonstrate a commitment to the principle of equal justice and to advocacy for low-income persons. 
  • Treat clients, staff, and the public with dignity and respect. 
  • Appreciate the experiences and needs of people of diverse economic, social, and cultural backgrounds.  
  • Demonstrate a personal sense of integrity. 
  • Take ownership of projects and produce solid work products. 
  • Work as a member of a team and independently including willingness to help others (cooperative) and share knowledge, information, contacts, and experience. 
  • Address issues in a timely manner. 
  • Use a high level of professionalism, diplomacy, and sound judgment. 
  • Handle and prioritize multiple, competing demands. 

 

Working Conditions:   

  • Work during office hours between 8:30 a.m. and 5 p.m., Monday through Friday. A minimum 30-minute break must be taken when at least 6 hours are worked. Work hours must be accurate and contemporaneously recorded. A flextime of work hours may be used, if approved. Your supervisor will consider the needs of the office and the preference of more senior employees before approving flextime. Work after hours or on weekends may be occasionally required.   
  • Work is performed primarily in an office setting and at outreach sites.    
  • Prolonged periods of sitting at a desk and working on a computer.    
  • Often communicating with people using the phone, email, via video call, or in person.   
  • Occasionally lift up to 15 pounds.   
  • Travel within the WTLS service area may be necessary.   

 

Compensation & Benefits:  

  • Compensation: DOE. Starting salary for paralegals is $44,458. This position is a full-time position and compensation is made according to the Wage Administration Plan that became effective on August 1, 2007 (as revised on April 22, 2019).   
  • Benefits:  Full-time benefits include the ability to participate in WTLS’ health insurance plan, dental plan, vision plan, LTD, Life Insurance, 401k retirement plan, paid Annual Leave (based on years of employment-starting at 12 days per year), paid Sick Leave (12 days per year), paid Holidays (12), and paid week off between Christmas and New Years.   

 

HOW TO APPLY: Send applications via email in Word or PDF format to hiring@wtls.org. Applicants must include a resume, writing sample, and three references with phone numbers. Applications will be accepted, and interviews scheduled on a rolling basis until the position is filled. Applicants are encouraged to apply as soon as possible. No inquires accepted. Only applicants scheduled for interviews will be notified.    

 

WTLS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information. 

Position Title:                   Pro Bono Paralegal 

Department:                     Pro Bono Unit

Employment Status:       Full-time/Non-Exempt 

Location:                            Jackson Office 

Supervisor:                        Pro Bono Managing Attorney

Supervises:                       N/A 

Prepared:                          October 2, 2024

Job Summary: WTLS represents clients in civil legal matters and works with community organizations and client groups. Candidates should have a strong commitment to access for equal justice for our low-income neighbors in West Tennessee who face overwhelming problems regarding basic rights to shelter security, income security, financial security, and freedom from abuse for which there is a legal solution.

The Pro Bono Paralegal will work under the supervision of the Pro Bono Coordinator and provide support to the Pro Bono Managing Attorney and Pro Bono Staff Attorney. The Pro Bono Paralegal will assist with general pro bono tasks, such as client communication, file maintenance, and document preparation. While under the direction of an attorney, this individual must be able to work independently. 

Duties/Responsibilities: The essential functions of this position include, but are not limited to, the following tasks: 

  • Under the direction of an attorney(s), interview clients and ascertain substantive elements of the client’s problem. 
  • Gather eligibility information. 
  • Assist with planning legal clinics.
  • Prepare data reports.
  • Communicate with clients about case placement, follow-up needed, and case status.
  • Communicate with volunteers about case placement, follow-up needed, and case status.
  • Maintain accurate and contemporaneous case notes. 
  • Draft letters, memoranda, and other documents.  
  • Research, as needed. 
  • Coordinate with attorneys to organize and perform paralegal duties at day-of-court clinics throughout WTLS’ service area. 
  • Distribute community education materials.  
  • Speak at community events. 
  • Perform general office work, such as filing, answering phone, and typing. 
  • Maintain pro bono case files.
  • Maintain contemporaneous timekeeping. 
  • Participate in staff meetings, board meetings, and other meetings, as requested.  
  • Participate on internal committees, work groups, and other efforts to promote and improve organizational operations.  
  • Establish and maintain a professional working relationship with staff.  
  • Comply with program policies and regulations of the Legal Services Corporation and other funders.  
  • Comply with relevant portions of the Legal Services Corporation’s Performance Criteria and the American Bar Association’s Standards for the Provision of Civil Legal Aid.  
  • Comply with all applicable organizational, professional, and legal requirements for confidentiality.  
  • Perform other duties as may reasonably be requested.  

Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the qualifications, knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.   

  • High school diploma or general education degree (GED) and at least 3 years of related experience; or paralegal certificate from college or technical school and at least 3 months of related experience or training; or equivalent combination of education and experience. 
  • Experience advocating for the interests of low-income populations. 
  • Ability to conduct research and analysis of pertinent legal authority.  
  • Ability to analyze complex problems and develop creative solutions.  
  • Effective communication skills sufficient to represent clients and give public presentations, conduct trainings, and perform client outreach. 
  • Sufficient computer skills to be able to maintain client records, prepare documents, and maintain time records as required.  
  • Ability to competently use Microsoft Word, Excel, PowerPoint, and Adobe Professional, and other company software packages. 

Success Factors:   

  • Demonstrate a commitment to the principle of equal justice and to advocacy for low-income persons.
  • Treat clients, staff, and the public with dignity and respect.
  • Appreciate the experiences and needs of people of diverse economic, social, and cultural backgrounds. 
  • Demonstrate a personal sense of integrity.
  • Take ownership of projects and produce solid work products.
  • Work as a member of a team and independently including willingness to help others (cooperative) and share knowledge, information, contacts, and experience.
  • Address issues in a timely manner.
  • Use a high level of professionalism, diplomacy, and sound judgment.
  • Handle and prioritize multiple, competing demands.

Working Conditions:  

  • Work during office hours between 8:30 a.m. and 5 p.m., Monday through Friday. A minimum 30-minute break must be taken when at least 6 hours are worked. Work hours must be accurate and contemporaneously recorded. A flextime of work hours may be used, if approved. Your supervisor will consider the needs of the office and the preference of more senior employees before approving flextime. Work after hours or on weekends may be occasionally required.  
  • Work is performed primarily in an office setting and at outreach sites.   
  • Prolonged periods of sitting at a desk and working on a computer.   
  • Often communicating with people using the phone, email, via video call, or in person.  
  • Occasionally lift up to 15 pounds.  
  • Travel within the WTLS service area may be necessary.  

Compensation & Benefits: 

  • Compensation: DOE. Starting salary for paralegals is $44,458. This position is a full-time position and compensation is made according to the Wage Administration Plan that became effective on August 1, 2007 (as revised on April 22, 2019).  
  • Benefits:  Full-time benefits include the ability to participate in WTLS’ health insurance plan, dental plan, vision plan, LTD, Life Insurance, 401k retirement plan, paid Annual Leave (based on years of employment-starting at 12 days per year), paid Sick Leave (12 days per year), paid Holidays (12), and paid week off between Christmas and New Years.  

HOW TO APPLY: Apply online via this link. Applicants must include a resume, writing sample, and three references with phone numbers. Applications will be accepted, and interviews scheduled on a rolling basis until the position is filled. Applicants are encouraged to apply as soon as possible. No inquires accepted. Only applicants scheduled for interviews will be notified.   

WTLS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.

Position Title:               IT Administrator              

Department:                 Administration

Employment Status:      Full-time; non-exempt

Location:                      Memphis

Supervisor:                   IT Manager

Prepared:                    7/25/2024

Job Summary: The IT Administrator supports the IT Manager with installing and maintaining WTLS software and hardware and serves as backup to the IT Manager. The IT Administrator serves as the primary IT staff at the WTLS Memphis Office, troubleshooting onsite network/workstation/server issues, managing the Memphis Office network infrastructure, working with vendors to ensure IT systems are up-to-date, and overseeing the daily management of software and hardware. Under the direction of the IT Manager, the IT Administrator assists with technology budget preparation, technology planning, policy development, and training. The IT Administrator also assists with management and maintenance of WTLS’ case management system and program reporting.

Duties/Responsibilities:

The essential functions of this position include, but are not limited to, the following tasks:

Technical Support

  • Troubleshoot and resolve IT related issues reported by users
  • Install, configure, and maintain computer hardware, software, and peripherals
  • Manage user accounts, access rights, and security settings
  • Ensure the availability of network resources and services
  • Provide emergency support
  • Monitor network performance and maintain network security

Network and Systems Management

  • Install, configure, and maintain network hardware, such as routers and switches
  • Perform systems administration tasks, including operating systems deployment and upgrades, application deployment and updates, operating system patches, environment documentation, backup and recovery for small to medium size networks
  • Monitor system performance and security logs
  • Assist with maintenance and development of WTLS case management system

Vendor and Procurement Management

  • Work with vendors to resolve technical issues
  • Assist with procurement for technology expenditures

Administrative and Training Support

  • Assist the IT Manager with developing staff technology training and provide training
  • Assist the IT Manager with technology budget development and technology planning
  • Assist with website maintenance
  • Edit content for program sites
  • Assist IT Manager with ensuring WTLS’ technical systems meet risk management needs 
  • Assist IT Manager with IT Policy compliance database to examine patterns of non-compliance
  • Participate in staff meetings, board meetings, and other meetings, as requested
  • Participate on internal committees, work groups, and other efforts to promote and improve organizational operations
  • Establish and maintain a professional working relationship with staff by facilitating effective communication, promoting teamwork, and providing support to ensure a collaborative and productive work environment

Compliance and Reporting

  • Prepare performance reports as requested
  • Comply with program policies, security protocols, and regulations of the Legal Services Corporation and other funders
  • Comply with relevant portions of the Legal Services Corporation’s Performance Criteria and the American Bar Association’s Standards for the Provision of Civil Legal Aid
  • Comply with all applicable organizational, professional, and legal requirements for confidentiality
  • Accurately record and update timekeeping entries in real-time, ensuring detailed and precise documentation of work hours, project time allocation, and task completion for reporting and payroll purposes
  • Perform other duties as requested.

Other duties

  • Research and recommend new IT technologies and solutions
  • Perform other duties as requested

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the qualifications, knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.   

  • Expert skills in Microsoft Office, especially Word, Excel, and PowerPoint.
  • Superior oral and written communication skills and ability to work collaboratively with internal and external partners.
  • Exceptional interpersonal skills.
  • Excellent organizational skills and proven ability to meet deadlines.
  • Meticulous attention to detail.
  • Ability to multi-task and shift priorities.
  • Ability to bend and crawl; and walk up a flight of stairs with boxes. 

Success Factors:  

  • Demonstrate a commitment to the principle of equal justice and to advocacy for low-income persons by actively participating in initiatives and projects that promote access to legal services for low-income individuals, advocating for their rights, and ensuring their voices are heard and respected in all professional activities.     
  • Treat clients, staff, and the public with dignity and respect. 
  • Appreciate the experiences and needs of people of diverse economic, social, and cultural backgrounds. 
  • Demonstrate a personal sense of integrity. 
  • Take ownership of projects and produce solid work products. 
  • Work as a member of a team and independently including willingness to help others (cooperative) and share knowledge, information, contacts, and experience. 
  • Address issues in a timely manner. 
  • Use a high level of professionalism, diplomacy, and sound judgment. 
  • Handle and prioritize multiple, competing demands. 

 

Working Conditions:

  • Work during office hours between 8:30 a.m. and 5 p.m., Monday through Friday. A minimum 30-minute break must be taken when at least 6 hours are worked. Work hours must be accurate and contemporaneously recorded. A flextime of work hours may be used, if approved. Your supervisor will consider the needs of the office and the preference of more senior employees before approving flextime. Work after hours or on weekends may be occasionally required.
  • Work is performed primarily in an office setting and at outreach sites.
  • Pursuant to the current telecommuting agreement, may work up to 2 days per week remotely after completion of 90 day probationary period. The scheduled remote days will be determined upon staffing of the position. The telecommuting schedule may be amended with prior approval of the supervisor on an as needed basis. Requests for an amended schedule are contingent on approval from the supervisor and will be determined on a case-by-case basis given the current unit staffing.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Often communicating with people using the phone, email, via video call, or in person.
  • Occasionally lift up to 15 pounds.
  • Travel within the WTLS service area may be necessary.

Compensation & Benefits:

  • Compensation:. This position is a full-time position and compensation is made according to the Wage Administration Plan that became effective on August 1, 2007 (as revised on April 22, 2019).
  • Benefits: Full-time benefits include the ability to participate in WTLS’ health insurance plan, dental plan, vision plan, LTD, Life Insurance, 401k retirement plan, paid Annual Leave (based on years of employment), paid Sick Leave (12 days per year), paid Holidays (12), and paid week off between Christmas and New Year. 

HOW TO APPLY: Send applications via email in Word or PDF format to hiring@wtls.org. Applicants must include a resume and three references with phone numbers. Applications will be accepted, and interviews scheduled on a rolling basis until the position is filled. Applicants are encouraged to apply as soon as possible. No inquires accepted. Only applicants scheduled for interviews will be notified.

WTLS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.

Position Title:                   Paralegal

Department:                     Family Centered Legal Solutions (FCLS)

Employment Status:       Full-time

Location:                            Jackson Office

Supervisor:                        Ashley Parker

Supervises:                        None

Prepared:                          August 23, 2024

 

Job Summary:  WTLS represents clients in civil legal matters and works with community organizations and client groups. Candidates should have a strong commitment to access for equal justice for our low-income neighbors in West Tennessee who face overwhelming problems regarding basic rights to shelter security, income security, financial security, and freedom from abuse for which there is a legal solution.

 

The paralegal will work under the supervision of the Family Centered Legal Solutions (FCLS) Project Manager and provide support for FCLS-funded attorneys. Under the supervision of an attorney, the paralegal will interview clients, gather project eligibility information, prepare documents, maintain case files, and perform outreach to community partners and client groups. This position is funded by the FCLS grant with Tennessee Alliance for Legal Services. The project’s focus is stabilizing the household by providing outreach, education, and holistic legal advocacy to low-income families with children. Case work focuses on family, consumer, housing, and public benefits issues. Grant positions are funded through the duration of the grant, and subsequent renewal could result in modification of job duties and responsibilities. 

 

Duties/Responsibilities:

The essential functions of this position include, but are not limited to, the following tasks:

  • Under the direction of an attorney(s), interview clients and ascertain substantive elements of the client’s problem.
  • Meet and communicate with clients.
  • Perform legal needs assessments.
  • Gather project eligibility information.
  • Conduct food stamp/benefit screenings.
  • Maintain accurate and contemporaneous case notes.
  • Draft letters, memoranda, and other documents.
  • Maintain case files.
  • Research, as needed.
  • Distribute community education materials.
  • Speak at community events.
  • Perform general office work, such as filing, answering phone, and typing.
  • Maintain contemporaneous timekeeping.
  • Establish and maintain a professional working relationship with staff.
  • Participate in staff meetings, community events, and collaboration efforts, as requested.
  • Comply with program policies and regulations of the Legal Services Corporation and other funders.
  • Comply with relevant portions of the Legal Services Corporation’s Performance Criteria and the American Bar Association’s Standards for the Provision of Civil Legal Aid.
  • Comply with all applicable organizational, professional, and legal requirements for confidentiality.
  • Perform other duties as may reasonably be requested.

 

Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the qualifications, knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.   

  • High school diploma or general education degree (GED) and at least 3 years of related experience; or paralegal certificate from college or technical school and at least 3 months of related experience or training; or equivalent combination of education and experience.  
  • Experience working with low-income populations.  
  • Ability to work independently.  
  • Ability to analyze complex problems and develop creative solutions.   
  • Effective communication skills sufficient to represent clients and give public presentations, conduct training, and perform client outreach.  
  • Sufficient computer skills to be able to maintain client records, prepare documents, and maintain time records.   
  • Ability to competently use Microsoft Word, Excel, PowerPoint, and Adobe Professional, and other company software packages.  

 

Success Factors:  

  • Demonstrate a commitment to the principle of equal justice and to advocacy for low-income persons.     
  • Treat clients, staff, and the public with dignity and respect. 
  • Appreciate the experiences and needs of people of diverse economic, social, and cultural backgrounds. 
  • Demonstrate a personal sense of empathy and integrity. 
  • Take ownership of projects and produce solid work products. 
  • Work as a member of a team and independently including willingness to help others (cooperative) and share knowledge, information, contacts, and experience. 
  • Address issues in a timely manner. 
  • Use a high level of professionalism, diplomacy, and sound judgment. 
  • Handle and prioritize multiple, competing demands. 

 

Working Conditions:

  • Work during office hours between 8:30 a.m. and 5 p.m., Monday through Friday. A minimum 30-minute break must be taken when at least 6 hours are worked. Work hours must be accurate and contemporaneously recorded. A flextime of work hours may be used, if approved. Your supervisor will consider the needs of the office and the preference of more senior employees before approving flextime. Work after hours or on weekends may be occasionally required.
  • Work is performed primarily in an office setting and at outreach sites.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Often communicating with people using the phone, email, video call, or in person.
  • Occasionally lift up to 15 pounds.
  • Travel within the WTLS service area may be necessary.

 

Compensation & Benefits:

  • Compensation: Starting salary is $44,458.  This position is a full-time position and compensation is made according to the Wage Administration Plan that became effective on August 1, 2007 (as revised on April 22, 2019). 
  • Benefits: Full-time benefits include the ability to participate in WTLS’ health insurance plan, dental plan, vision plan, LTD, Life Insurance, 401k retirement plan, paid Annual Leave (based on years of employment), paid Sick Leave (12 days per year), paid Holidays (12), and paid week off between Christmas and New Year. 

 

HOW TO APPLY: Send applications via email in Word or PDF format to hiring@wtls.org. Applicants must include a resume, writing sample, and three references with phone numbers. Applications will be accepted, and interviews scheduled on a rolling basis until the position is filled. Applicants are encouraged to apply as soon as possible. No inquiries accepted. Only applicants scheduled for interviews will be notified.  

 

WTLS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.

Position Title:  Paralegal

Department:  Family Centered Legal Solutions (FCLS)

Employment Status:  Full-time

Location:  Memphis Office

Supervisor: Ashley Parker

Supervises:  None

Prepared:  August 23, 2024

 

Job Summary:  WTLS represents clients in civil legal matters and works with community organizations and client groups. Candidates should have a strong commitment to access for equal justice for our low-income neighbors in West Tennessee who face overwhelming problems regarding basic rights to shelter security, income security, financial security, and freedom from abuse for which there is a legal solution.

 

The paralegal will work under the supervision of the Family Centered Legal Solutions (FCLS) Project Manager and provide support for FCLS-funded attorneys. Under the supervision of an attorney, the paralegal will interview clients, gather project eligibility information, prepare documents, maintain case files, and perform outreach to community partners and client groups. This position is funded by the FCLS grant with Tennessee Alliance for Legal Services. The project’s focus is stabilizing the household by providing outreach, education, and holistic legal advocacy to low-income families with children. Case work focuses on family, consumer, housing, and public benefits issues. Grant positions are funded through the duration of the grant, and subsequent renewal could result in modification of job duties and responsibilities. 

 

Duties/Responsibilities:

The essential functions of this position include, but are not limited to, the following tasks:

  • Under the direction of an attorney(s), interview clients and ascertain substantive elements of the clients problem.
  • Meet and communicate with clients.
  • Perform legal needs assessments.
  • Gather project eligibility information.
  • Conduct food stamp/benefit screenings.
  • Maintain accurate and contemporaneous case notes.
  • Draft letters, memoranda, and other documents.
  • Maintain case files.
  • Research, as needed.
  • Distribute community education materials.
  • Speak at community events.
  • Perform general office work, such as filing, answering phone, and typing.
  • Maintain contemporaneous timekeeping.
  • Establish and maintain a professional working relationship with staff.
  • Participate in staff meetings, community events, and collaboration efforts, as requested.
  • Comply with program policies and regulations of the Legal Services Corporation and other funders.
  • Comply with relevant portions of the Legal Services Corporation’s Performance Criteria and the American Bar Association’s Standards for the Provision of Civil Legal Aid.
  • Comply with all applicable organizational, professional, and legal requirements for confidentiality.
  • Perform other duties as may reasonably be requested.

 

Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the qualifications, knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.   

  • High school diploma or general education degree (GED) and at least 3 years of related experience; or paralegal certificate from college or technical school and at least 3 months of related experience or training; or equivalent combination of education and experience.  
  • Experience working with low-income populations.  
  • Ability to work independently.  
  • Ability to analyze complex problems and develop creative solutions.   
  • Effective communication skills sufficient to represent clients and give public presentations, conduct training, and perform client outreach.  
  • Sufficient computer skills to be able to maintain client records, prepare documents, and maintain time records as required.   
  • Ability to competently use Microsoft Word, Excel, PowerPoint, and Adobe Professional, and other company software packages.  

 

Success Factors:  

  • Demonstrate a commitment to the principle of equal justice and to advocacy for low-income persons.     
  • Treat clients, staff, and the public with dignity and respect. 
  • Appreciate the experiences and needs of people of diverse economic, social, and cultural backgrounds. 
  • Demonstrate a personal sense of empathy and integrity. 
  • Take ownership of projects and produce solid work products. 
  • Work as a member of a team and independently including willingness to help others (cooperative) and share knowledge, information, contacts, and experience. 
  • Address issues in a timely manner. 
  • Use a high level of professionalism, diplomacy, and sound judgment. 
  • Handle and prioritize multiple, competing demands. 

 

Working Conditions:

  • Work during office hours between 8:30 a.m. and 5 p.m., Monday through Friday. A minimum 30-minute break must be taken when at least 6 hours are worked. Work hours must be accurate and contemporaneously recorded. A flextime of work hours may be used, if approved. Your supervisor will consider the needs of the office and the preference of more senior employees before approving flextime. Work after hours or on weekends may be occasionally required.
  • Work is performed primarily in an office setting and at outreach sites.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Often communicating with people using the phone, email, video call, or in person.
  • Occasionally lift up to 15 pounds.
  • Travel within the WTLS service area may be necessary.

 

Compensation & Benefits:

  • Compensation: Starting salary is $44,458.  This position is a full-time position and compensation is made according to the Wage Administration Plan that became effective on August 1, 2007 (as revised on April 22, 2019). 
  • Benefits: Full-time benefits include the ability to participate in WTLS’ health insurance plan, dental plan, vision plan, LTD, Life Insurance, 401k retirement plan, paid Annual Leave (based on years of employment), paid Sick Leave (12 days per year), paid Holidays (12), and paid week off between Christmas and New Year. 

 

HOW TO APPLY: Send applications via email in Word or PDF format to hiring@wtls.org. Applicants must include a resume, writing sample, and three references with phone numbers. Applications will be accepted, and interviews scheduled on a rolling basis until the position is filled. Applicants are encouraged to apply as soon as possible. No inquires accepted. Only applicants scheduled for interviews will be notified.  

 

WTLS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.

Position Title:  Receptionist/Paralegal/Office Coordinator

Department:  Administration

Employment Status:  Full-time, non-exempt

Location:  Memphis Office

Supervisor:  Director of Special Projects

Supervises:  N/A

Prepared:  August 30, 2024

 

Job Summary: WTLS represents clients in civil legal matters and works with community organizations and client groups. Candidates should have a strong commitment to access for equal justice for our low-income neighbors in West Tennessee who face overwhelming problems regarding basic rights to shelter security, income security, financial security, and freedom from abuse for which there is a legal solution.

The receptionist/paralegal/office coordinator will work under the supervision of the Director of Special Projects and provide secretarial services to staff, greet office visitors and direct them to proper personnel, answer and route incoming calls, and assist with general office administration. Under the supervision of an attorney, they will also provide attorney support, such as document preparation and file maintenance, assist with client interviews, and gather project eligibility information. While under the direction of an attorney, this individual must be able to work independently. This position is funded in part by the Family-Centered Legal Solutions (FCLS) grant with Tennessee Alliance for Legal Services (TALS). The project’s focus is stabilizing the household by providing outreach, education, and holistic legal advocacy to low-income families with children.

Duties/Responsibilities:

The essential functions of this position include, but are not limited to, the following tasks:

  1. Receptionist Duties:
    • Serve as receptionist, including answering and connecting all incoming calls and when necessary, assisting with outgoing calls.
    • Greet office visitors and direct them to proper personnel.
    • Treat all visitors, applicants, and clients with courtesy and respect. 
    • Coordinate coverage for receptionist duties during planned absences.
    • Provide administrative support to legal staff, including drafting correspondence, scheduling appointments, and preparing legal documents.
    • Serve as a point of contact for internal and external inquiries, redirecting communication as appropriate.
    • Foster a positive and collaborative work environment by promoting effective communication and teamwork.
    • Sort and distribute mail.  
    • Sign for deliveries and notify personnel of deliveries.
    • Check packing slips for incoming deliveries and ensure packages contain all items in the shipment.
    • Receipt client trust payments.
    • Restock community education supplies.
    • Create cash receipts and record checks and cash in the cash receipt log.  
    • Submit cash receipts to Finance Department.  
    • Operate a variety of office machines.  

 

  1. Office Coordinator Duties:
    • Oversee day-to-day administrative functions of the office, including, but not limited to ensuring the office is open to the public with staff available for walk-ins from 8:30 a.m.-5:00 p.m., filing, data entry, and correspondence. 
    • Manage office supplies and equipment, ensuring adequate stock levels and arranging repairs or replacements as needed.
    • Develop and maintain efficient filing systems for client records, legal documents, and other important paperwork in compliance with WTLS’ Document Retention Policy.
    • Manage WTLS community education materials contained in office. 
    • Maintain and operate postage machine and other office equipment. 
    • Notify Facilities Coordinator when repairs are needed. 
    • Perform minor routine maintenance, such as replacing light bulbs and air filters
    • Maintain company car(s), if car(s) are located at the assigned office. 
    • Receive mail, distribute to staff, and ensure mail is dropped off daily. 
    • Liaise with the Facilities Coordinator and external vendors/contractors to address maintenance issues and ensure a comfortable working environment. 
    • Enforce health and safety protocols in accordance with regulatory requirements.  
    • Maintain general office tidiness and notify Facilities when cleaning services are not meeting standards.
    • Coordinate front desk schedule and ensure at least one staff is in the office each workday. 
    • Has purchase authority up to $300 for non-emergency supplies/services and up to $500 for emergency supplies/services.

 

  1. Paralegal Duties:
  • Under the direction of an attorney(s), interview clients and ascertain substantive elements of the client’s problem. 
  • Gather project eligibility information. 
  • Maintain accurate and contemporaneous case notes. 
  • Draft letters, memoranda, and other documents.  
  • Research, as needed. 
  • Perform general office work, such as filing, answering phone, and typing. 
  • Utilize advanced capabilities of word processing program. 

 

General WTLS:

  • Maintain contemporaneous timekeeping.
  • Establish and maintain a professional working relationship with staff. 
  • Participate in staff meetings, board meetings, and other meetings, as requested.  
  • Participate on internal committees, work groups, and other efforts to promote and improve organizational operations.  
  • Comply with program policies and regulations of the Legal Services Corporation and other funders.  
  • Comply with relevant portions of the Legal Services Corporation’s Performance Criteria and the American Bar Association’s Standards for the Provision of Civil Legal Aid.  
  • Comply with all applicable organizational, professional, and legal requirements for confidentiality.  
  • Perform other duties as may reasonably be requested.  

 

Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the qualifications, knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.   

  • High school diploma or general education degree (GED) and at least 2 years of legal secretarial experience or equivalent.
  • Excellent customer service skills.
  • Effective communication skills.
  • Ability to work independently.
  • Sufficient computer skills to be able to maintain client records, prepare documents, and maintain time records.  
  • Ability to competently use Microsoft Word, Excel, PowerPoint, Adobe Professional, and other company software packages.  

    

Success Factors:   

  • Demonstrate a commitment to the principle of equal justice and advocacy for low-income persons.
  • Treat clients, staff, and the public with dignity and respect.
  • Appreciate the experiences and needs of people of diverse economic, social, and cultural backgrounds. 
  • Demonstrate a personal sense of integrity.
  • Take ownership of projects and produce solid work products.
  • Work as a member of a team and independently, including willingness to help others (cooperative), and share knowledge, information, contacts, and experience.
  • Address issues in a timely manner.
  • Use a high level of professionalism, diplomacy, and sound judgment.
  • Handle and prioritize multiple, competing demands.

 

Working Conditions:  

  • Work during office hours between 8:30 a.m. and 5 p.m., Monday through Friday. A minimum 30-minute break must be taken when at least 6 hours are worked. Work hours must be accurate and contemporaneously recorded. A flextime of work hours may be used, if approved. Your supervisor will consider the needs of the office before approving flextime. Work after hours or on weekends may be occasionally required.  This position is not eligible for remote work.
  • Work is performed primarily in an office setting and at outreach sites.   
  • Prolonged periods of sitting at a desk and working on a computer.   
  • Often communicating with people using the phone, email, video call, or in person.  
  • Occasionally lift up to 15 pounds.  
  • Travel within the WTLS service area may be necessary.  

 

Compensation & Benefits: 

  • Compensation: DOE. Starting salary for support staff is $44,458, plus $1,500 stipend for office coordinator duties. This position is a full-time position and compensation is made according to the Wage Administration Plan that became effective on August 1, 2007 (as revised on April 22, 2019).  
  • Benefits:  Full-time benefits include the ability to participate in WTLS’ health insurance plan, dental plan, vision plan, LTD, Life Insurance, 401k retirement plan, paid Annual Leave (based on years of employment-starting at 12 days per year), paid Sick Leave (12 days per year), paid Holidays (12), and paid week off between Christmas and New Years.  

 

HOW TO APPLY: Send applications via email in Word or PDF format to hiring@wtls.org. Applicants must include a resume, writing sample, and three references with phone numbers. Applications will be accepted, and interviews scheduled on a rolling basis until the position is filled. Applicants are encouraged to apply as soon as possible. No inquires accepted. Only applicants scheduled for interviews will be notified.   

 

WTLS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.

Position Title:               Development & Communications Coordinator

Department:                 Administration

Employment Status:     Full-time; non-exempt

Location:                      Memphis or Jackson

Supervisor:                   Executive Director

Prepared:                    September 6, 2024

Job Summary: The Development and Communications Coordinator is the lead for WTLS’ fundraising and communications efforts. They provide strategic direction to WTLS’ fundraising and communications efforts to generate sustainable revenue that allows the organization to pursue its mission, programs, and strategic plan. This position reports to the Executive Director and works closely with the Executive Leadership Team.

Duties/Responsibilities:

The essential functions of this position include, but are not limited to, the following tasks:

  • Develop and secure approval of long-term fundraising plan, including goals, strategies, and tactics consistent with WTLS’ mission, vision, and values.
  • Ensure that WTLS’ fundraising resources are deployed in such a way as to sustain and grow the budget over time while maintaining the organization’s programmatic flexibility and accountability to the communities served.
  • Establish the correct prioritization between various categories of revenue sources and many strategic choices about what to pursue and how.
  • Work with the Finance staff to develop budget projections and guide revenue generation in light of expense planning.
  • Develop a comprehensive strategic communications plan, including developing a proactive plan for advancing advocacy goals, enhancing donor communications, and setting up protocols for handling breaking news and crisis communications.
  • Develop a local, state, and national press strategy, including promoting in-depth reporting and op-ed placement.
  • Provide media training and technical assistance to program staff, clients, and community partners on media strategy and execution of communications plans in furtherance of advocacy campaigns.
  • Coordinate development and communications staff to produce written materials highlighting our work, such as annual reports, brochures, e-newsletters, solicitation letters, etc.
  • Manage the WTLS website and social media content, including keeping baseline content up-to-date and publishing dynamic content.
  • Assist the Executive Director in meetings with key supporters or potential supporters, partner agencies, members of the bar and judiciary, and other persons or entities.
  • Coordinate donor and stakeholder events, as necessary.
  • Support logistics, planning, and communications as needed, specifically regarding special initiatives and partnerships.
  • Participate in staff meetings, board meetings, and other meetings, as requested.
  • Participate on internal committees, work groups, and other efforts to promote and improve organizational operations.
  • Establish and maintain a professional working relationship with staff by facilitating effective communication, promoting teamwork, and providing support to ensure a collaborative and productive work environment.
  • Comply with program policies and regulations of the Legal Services Corporation and other funders.
  • Comply with relevant portions of the Legal Services Corporation’s Performance Criteria and the American Bar Association’s Standards for the Provision of Civil Legal Aid.
  • Complies with all applicable organizational, professional, and legal requirements for confidentiality.
  • Accurately record and update timekeeping entries in real-time, ensuring detailed and precise documentation of work hours, project time allocation, and task completion for reporting and payroll purposes.
  • Performs other duties as requested by the Executive Director.

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the qualifications, knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.   

  • High school diploma/GED and college or technical school degree.
  • Minimum 5 years’ relevant development & communications experience with increasing responsibility and with some supervisory experience (in official capacity as supervisor or substantially similar work without official title).
  • Strong commitment to social, economic, and racial justice.
  • Outstanding writing, organizational, and leadership skills.
  • Ability to work effectively both independently and collaboratively.
  • Reliable personal transportation and willingness to travel statewide occasionally and to WTLS’ other offices frequently.
  • Experience working in communities directly impacted by economic and racial injustice, a plus.
  • Diverse economic, social, or cultural experiences, a plus.
  • Intermediate to expert skills in Microsoft Office, especially Word, Excel, and PowerPoint.
  • Superior oral and written communication skills and ability to work collaboratively with internal and external partners.
  • Strong event planning and project management background.
  • Meticulous attention to detail.
  • Ability to multi-task and shift priorities.

Success Factors:  

  • Demonstrate a commitment to the principle of equal justice and to advocacy for low-income persons by actively participating in initiatives and projects that promote access to legal services for low-income individuals, advocating for their rights, and ensuring their voices are heard and respected in all professional activities.     
  • Treat clients, staff, and the public with dignity and respect. 
  • Appreciate the experiences and needs of people of diverse economic, social, and cultural backgrounds. 
  • Demonstrate a personal sense of integrity. 
  • Take ownership of projects and produce solid work products. 
  • Work as a member of a team and independently including willingness to help others (cooperative) and share knowledge, information, contacts, and experience. 
  • Address issues in a timely manner. 
  • Use a high level of professionalism, diplomacy, and sound judgment. 
  • Handle and prioritize multiple, competing demands. 

 

Working Conditions:

  • Work during office hours between 8:30 a.m. and 5 p.m., Monday through Friday. A minimum 30-minute break must be taken when at least 6 hours are worked. Work hours must be accurate and contemporaneously recorded. A flextime of work hours may be used, if approved. Your supervisor will consider the needs of the office and the preference of more senior employees before approving flextime. Work after hours or on weekends may be occasionally required.
  • Work is performed primarily in an office setting and at outreach sites.
  • Pursuant to the current telecommuting agreement, may work up to 2 days per week remotely after completion of 90-day probationary period. The scheduled remote days will be determined upon staffing of the position. The telecommuting schedule may be amended with prior approval of the supervisor on an as needed basis. Requests for an amended schedule are contingent on approval from the supervisor and will be determined on a case-by-case basis given the current unit staffing.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Often communicating with people using the phone, email, via video call, or in person.
  • Occasionally lift up to 15 pounds.
  • Travel within the WTLS service area may be necessary.

Compensation & Benefits:

  • Compensation: This position is a full-time position and compensation is made according to the Wage Administration Plan that became effective on August 1, 2007 (as revised on April 22, 2019).
  • Benefits: Full-time benefits include the ability to participate in WTLS’ health insurance plan, dental plan, vision plan, LTD, Life Insurance, 401k retirement plan, paid Annual Leave (based on years of employment), paid Sick Leave (12 days per year), paid Holidays (12), and paid week off between Christmas and New Year. 

WTLS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.

 

How to Apply: Apply online via this link. Applicants must include a resume, writing sample, and three references with phone numbers. Applications will be accepted, and interviews scheduled on a rolling basis until the position is filled. Applicants are encouraged to apply as soon as possible. No inquiries accepted. Only applicants scheduled for interviews will be notified

Position Title:  Utility Clerk      

Department:  Admin

Employment Status:  Part-time

Location:  Jackson, TN

Supervisor:  Director of Programs & Compliance

Supervises:  N/A

Prepared:  10/21/24

 

Job Summary: West Tennessee Legal Services, Inc. (WTLS) has an immediate opening for a part-time utility clerk/receptionist/runner in our Jackson, Tennessee office. Current high school and college students are preferred.

 

WTLS represents clients in civil legal matters and works with community organizations and client groups. Candidates should have a strong commitment to access for equal justice for our low-income neighbors in West Tennessee who face overwhelming problems regarding basic rights to shelter security, income security, financial security, and freedom from abuse for which there is a legal solution.

 

The utility clerk will file documents with courts, assist at the front desk, including greeting office visitors and directing them to proper personnel, answering and routing calls, and complete other general support tasks.

 

Duties/Responsibilities:

The essential functions of this position include, but are not limited to, the following tasks:

  • File documents with courts.
  • Assist with library maintenance.
  • Serve as receptionist when needed, including answering and connecting incoming calls and when necessary, assisting with outgoing calls, greeting office visitors and directing them to proper personnel.
  • Treat all visitors, applicants, and clients with courtesy and respect.
  • Pick up, drop off, sort, and distribute mail.
  • Sign for deliveries and notify personnel of deliveries.
  • Check packing slips for incoming deliveries and ensure packages contain all items in the shipment.
  • Restock community education supplies.
  • Perform other ordinary law office duties as assigned.

 

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the qualifications, knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.

Education Experience, Knowledge: Below is the minimum experience needed to successfully accomplish the essential duties of this job. Current high school and college students are preferred.

  • Ability to work independently.
  • Customer service experience preferred.
  • Ability to competently use Microsoft Word, Excel, PowerPoint, and PDF document editor.

 

Physical Requirements: The physical requirements of this position include the ability to:

  • Stand
  • Walk
  • Sit
  • Use hands to finger, handle, or feel
  • Reach with hands and arms
  • Climb stairs
  • Balance
  • Stoop, kneel, crouch, or crawl
  • Lift up to 20 pounds

 

Success Factors:  

  • Demonstrate a commitment to the principle of equal justice and to advocacy for low-income persons.     
  • Treat clients, staff, and the public with dignity and respect. 
  • Appreciate the experiences and needs of people of diverse economic, social, and cultural backgrounds. 
  • Demonstrate a personal sense of integrity. 
  • Take ownership of projects and produce solid work products. 
  • Work as a member of a team and independently including willingness to help others (cooperative) and share knowledge, information, contacts, and experience. 
  • Address issues in a timely manner. 
  • Use a high level of professionalism, diplomacy, and sound judgment. 
  • Handle and prioritize multiple, competing demands. 

 

Working Conditions:

  • Work during office hours between 8:30 a.m. to 5 p.m., 2-3 days per week, Monday through Friday, approximately 15-25 hours per week. A minimum 30-minute break must be taken when at least 6 hours are worked. Work hours must be accurate and contemporaneously recorded. A flextime of work hours may be used, if approved. Your supervisor will consider the needs of the office and the preference of more senior employees before approving flextime.
  • Work is performed primarily in an office setting and at outreach sites.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Often communicating with people using the phone, email, via video call, or in person. Travel within the WTLS service area may be necessary.

 

 

 

 

Compensation & Benefits:

  • Compensation: $15/hour. This position is a part-time position and compensation is made according to the Wage Administration Plan that became effective on August 1, 2007 (as revised on April 22, 2019). 
  • Benefits:  Part-time positions do not come with benefits.

 

HOW TO APPLY: Apply online via this link. Applicants must include a resume, writing sample, and three references with phone numbers. Applications will be accepted, and interviews scheduled on a rolling basis until the position is filled. Applicants are encouraged to apply as soon as possible. No inquires accepted. Only applicants scheduled for interviews will be notified.  

 

WTLS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.

West Tennessee Legal Services offers a reduced fee program for private attorneys benefiting low-income residents in West Tennessee. WTLS is able to pay private attorneys up to $125 an hour for cases. Attorneys choose which cases they would like to take and are never required to take a minimum number of cases. Visit the Contract Attorney Program page for more information.

WHY WORK AT WTLS?

Meaningful Work

WTLS employees help individuals who are at the lowest points in their lives. Whether it is helping victims of domestic violence escape their abusers or helping a senior citizen receive the benefits they are entitled to, WTLS employees work diligently to provide access to justice for all.

Great Benefits

WTLS provides competitive benefits and opportunities for professional development. Full time employees are provided access to dental, vision, and health insurance as well as retirement plans and other benefits. WTLS has a generous leave policy, including sick leave, vacation, and parental leave. Full time staff also receive 11 paid holidays.

Supportive Team

WTLS prides itself on its incredible staff. As the second largest law firm in the 17-county coverage area, WTLS is made up of many subject matter experts and general practitioners, as well as a team of paralegals, victim advocates, administrative staff, and support staff. The employees at WTLS are always willing to help a coworker learn and grow in their career.